IAM Technician
Role details
Job location
Tech stack
Job description
The Identity & Access Management Technician works in collaboration with all functional areas relative to Information Technology systems, networks, applications, and computing services within Henry Ford Health System (HFHS). The position will be responsible for the lifecycle of identity (user) objects for production systems that support of the company's multi-site identity object library. The IAM Technician is part of a distributed team that works in a First-In First-Out (FIFO) queue processing requests for user object creation, modification, and termination to safeguard information against unauthorized access, or disclosure. The IAM technician also acts as 2nd level support for identity object related incidents that cannot be addressed at the Help Desk. The IAM Technician reports to the Identity & Access Management Services Manager. This position will work in a collaborative effort with IPSO to assure technical controls are in compliance with policies, applicable laws and regulations relating to end user identity objects.
Requirements
Do you have experience in Team leadership?, Do you have a High school diploma or GED?, * High School diploma or G.E.D. equivalent required. Bachelor's Degree in Information Systems, Computer Science or a related field is desired.
- Two plus (2+) years of experience with account management services and solutions.
- Prior server administration at a user object level, Microsoft Server, Linux. Basic understanding privacy/security and how it relates to identity objects.
- HIPAA, HITECH, NIST knowledge desired.
- Exposure to all aspects of IT system maintenance, lifecycle management, technical support, and application development.
- Healthcare exposure highly desirable.
- Strong multi-tasking and analytical/troubleshooting skills.
- Experience supporting federated identity tools.
- Experience in system and network security, authentication and security protocols, cryptography, and application security.
- Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve problems is required.
- Knowledge of identity management best practices and compliance requirements that impact identity security.
- A service focused team player who has the ability to lead and mentor team members.
- Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non-technical terms.
- Consensus building and collaborative interpersonal skills.
- Ability to work under pressure, establish priorities and respond with urgency.
- Self-motivated with excellent verbal and written skills. CERTIFICATIONS/LICENSURES REQUIRED: ITIL foundations v3.0 certification preferred. Related certifications in identity/server management preferred (CIAM, MCSE, Epic).
Benefits & conditions
Pulled from the full job description
- Tuition reimbursement
- Health insurance
- Dental insurance, The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to