IT Support Analyst

• Respond promptly to incoming support requests, resolve issues efficiently, and provide regular status updates throughout the support lifecycle - prioritize and escalate tickets to meet defined SLAs
• Manage user accounts and access permissions across business systems, including provisioning, de-provisioning, and participating in periodic access audits
• Source, order, track, and maintain IT assets (laptops, monitors, peripherals) with accurate inventory records, anticipating needs based on company growth and onboarding plans
• Provision new user accounts, configure laptops, install required software, and ensure all hardware is ready on day one - coordinate with HR and Facilities to streamline onboarding
• Administer and support Microsoft 365 suite (Entra ID, SharePoint, Outlook, Intune, Teams) and additional collaboration tools like Slack and Notion
• Support company AV systems for conference rooms and shared spaces
• Follow existing technical procedures precisely and create or update documentation and knowledge base articles as neede

• 3-5 years of proven experience in IT support in a fast-paced environment, with demonstrated ability to manage a wide range of technical issues and user needs
• Strong knowledge of the Microsoft 365 ecosystem including Entra ID, SharePoint, Outlook, Intune, and Teams - this will be a large part of your day-to-day work
• Hands-on experience supporting both Windows and macOS environments
• Experience with identity and access management tools such as Azure AD/Entra ID, Okta, or equivalent
• Experience with endpoint management platforms such as Microsoft Intune or Apple Business Manager (ABM)
• Proficiency in IT asset management - sourcing, tracking, inventory, and lifecycle management
• Excellent verbal and written communication skills with the ability to write clear, concise documentation and keep users informed throughout the support process
• Strong organizational skills with the ability to manage multiple requests simultaneously, prioritize effectively, and meet SLA commitments
• Comfortable operating in a dynamic, evolving IT landscape where priorities shift and calm under pressure is essential

Nice to have

• Familiarity with security frameworks such as NIST 800-171 and CMMC
• Experience supporting IT in a defense technology, aerospace, or other compliance-driven environment
• Experience with SaaS administration (Slack, Notion, or similar collaboration platforms)
• Experience with AV system setup and support for conference rooms
• CompTIA A+, Network+, or Microsoft certifications
• Previous experience at a startup or high-growth company where you wore many hats

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package.