Information Technology Specialist

As an Information Technology Specialist, you will:

• Prepare and present briefings to senior management officials on complex and sometimes controversial issues.
• Provide on-call tier 3 support for applications with availability requirements beyond normal business hours.
• Manage and support IT hardware such as Cisco UCS systems, Nutanix hyper-converged solutions, and traditional stand-alone server hardware (such as HP, Dell, Sun, IBM server/blade chassis).
• Collaborative with other division or cross-division staff to produce solid designs for enterprises solutions to meet customers' needs within End User Computing environment., * All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Pass a pre-employment security investigation
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Must be able to lift up to 50 pounds.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., 1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)

• Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
• To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
• It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
• For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?

2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.

3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible., * Access USA Hire using your unique link. Access is granted through your USAJOBS login credentials.

• Review all instructions prior to beginning your evaluations. You will have the opportunity to request a testing accommodation before beginning the evaluations should you have a disability covered under the Rehabilitation Act of 1973 as amended.

• Set aside at least 3 hours to take the USA Hire evaluations; however, most applicants complete the evaluations in less time. If you need to stop the evaluation and continue later, you can re-use your unique link.

• Your responses to the USA Hire evaluations will be reused for one year (in most cases) from the date you complete an evaluation. If future applications you submit require completion of the same evaluations, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based evaluations, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based evaluations and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based evaluations. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Evaluations, based on your adjudication decision. You must complete all evaluations within 48 hours of receiving the URL to access the USA Hire Competency Based evaluations, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online evaluations: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information, Work site options Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No

(1) U.S. citizens or U.S. Nationals; or (2) CTAP/ICTAP eligibles. No prior Federal experience is required., You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience

Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:

• Demonstrating systems administration on Linux and Windows servers with experience in IT disciplines (such as provisioning routine configuration, installation, vulnerability management, and reconfiguration of database and related products); AND
• Supporting incident resolution (examples include using service desk ticketing tools such as ServiceNow or Remedy, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues); AND
• Experience automating IT operational processes, reducing manual intervention and improving overall system efficiency ( examples include Ansible, Puppet, Chef, or scripting languages like Python and PowerShell)

In addition to meeting specialized experience, at the GS-13 level, individual must have the IT-related experience demonstrating each of the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5.Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

5. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 8.Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9.Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues., This job does not have an education qualification requirement., Rating: You will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

The USA Hire evaluation includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the evaluation. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online evaluation may also result in your removal from consideration.

Your evaluation results will be kept on record for one year and used toward future positions for which you might apply that require the same evaluations.

Category rating will be used to rank and select eligible candidates, based upon your responses to the online questions, regarding your experience, education, and training related to this position. If qualified, you will be assigned to one of three quality level categories:

Best Qualified (highest quality category): Highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job. Well Qualified (middle quality category): Has a solid and comprehensive understanding. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the position. Qualified (minimally qualified category) An overall basic level of knowledge, skills and abilities of the job.

Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan(CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must have documented the following experience:

• Having a solid and comprehensive understanding of the position. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the job.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.

Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits, $108,173 - $154,280 per year Pay scale & grade GS 13 Promotion potential 13 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position. Appointment type Permanent Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Moderate Risk (MR) Jobs require a background check and some require a security clearance. The type depends on the job. Background check type

• Credentialing
• Suitability/Fitness
• National security