On-site IT Support / Help Desk Technician

We are looking for an on-site PART TIME IT Support / Help Desk Technician to provide hands-on technical support at customer sites. The technician will assist with IT support, user troubleshooting, device setup, equipment inventory, basic network checks, and on-site fault handling.

This role is suitable for someone with solid basic IT support skills, good communication, and the ability to follow remote engineer instructions. Advanced configuration work may be performed by remote engineers, while the on-site technician provides physical access, local testing, user coordination, and issue documentation.

2. Key ResponsibilitiesHelp Desk and End-user Support

• Provide on-site support for employees' laptops, desktops, monitors, docking stations, keyboards, mice, printers, and other office IT equipment.
• Troubleshoot common Windows issues, login problems, slow performance, software errors, display issues, peripheral problems, and Microsoft 365 access issues.
• Assist users with OneDrive, SharePoint, Outlook, Teams, VPN, Wi-Fi, and basic application access problems.
• Help with new user device setup, basic configuration, and user handover.
• Escalate unresolved issues to remote engineers with clear notes, screenshots, and troubleshooting results.

Device Setup and Maintenance

• Set up laptops, desktops, monitors, docking stations, printers, phones, and other office equipment.
• Assist with Windows OS installation, reinstallation, updates, and basic post-installation checks.
• Perform basic data backup and user file transfer when replacing or reinstalling computers.
• Install standard business applications under guidance.
• Verify that devices are ready for user operation, including network access, Microsoft 365 login, printer access, and required software.

IT Asset Management and Equipment Organization

• Assist with IT asset inventory, labeling, and verification.
• Record device model, serial number, asset tag, assigned user, location, and device status.
• Organize IT equipment in office areas, storage rooms, server rooms, or network closets.
• Identify unused, damaged, missing, or unassigned equipment.
• Take photos of devices, labels, cabling, racks, and equipment locations when required.
• Support asset transfer, return, disposal preparation, or relocation activities.

On-site Troubleshooting and Fault Handling

• Perform basic troubleshooting for network, computer, printer, Wi-Fi, cabling, and office IT issues.
• Check power, cabling, device status lights, physical connections, and port status.
• Assist with server, firewall, switch, wireless AP, router, and other network equipment checks under remote guidance.
• Connect console cables, network cables, or test equipment when required.
• Support remote engineers during troubleshooting, maintenance, reset, replacement, or verification work.
• Report on-site findings clearly and promptly.

Network and Infrastructure Support

• Perform basic network connectivity tests.
• Trace cables and identify connected devices where possible.
• Check switch ports, patch panels, network drops, and device connections.
• Assist with Wi-Fi access point, firewall, switch, router, UPS, and server room equipment checks.
• Help verify internet, LAN, VPN, and Wi-Fi availability from the user side.
• Coordinate with remote engineers during network troubleshooting or cutover support.

Documentation and Reporting

• Provide daily activity summaries and timesheets.
• Document completed work, pending issues, and escalated items.
• Record device information, troubleshooting steps, photos, and final status.
• Communicate clearly with customer contacts, internal coordinators, and remote engineers.
• Follow customer site rules and maintain a professional work attitude.

Do you have experience in Wireless networking?, * Basic to intermediate IT help desk or desktop support experience.

• Familiarity with Windows laptops and desktops.
• Basic knowledge of Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Basic understanding of network cabling, switches, Wi-Fi, firewalls, and internet connectivity.
• Ability to perform simple hardware checks and device replacement.
• Ability to follow remote engineer instructions carefully.
• Good communication skills with end users and technical teams.
• Ability to document work clearly and provide photos or screenshots when needed.

4. Preferred Skills

• Experience supporting small office or warehouse IT environments.
• Experience with asset inventory and IT equipment labeling.
• Basic experience with firewall, switch, server, UPS, or Wi-Fi access point troubleshooting.
• Experience with Windows OS reinstallation and user data backup.
• Ability to use console cable, Ethernet adapter, cable tester, and basic IT tools.
• Mandarin communication ability is a plus, but not required.

6. Working Style

This is an hourly on-site support role. Work may be scheduled based on customer needs, project requirements, or urgent on-site issues. Some tasks may require coordination with remote engineers, customer users, vendors, or internal project managers.

The technician should be reliable, responsive, professional, and able to work independently on basic tasks while escalating complex issues properly.

Pulled from the full job description

• Flexible schedule, The hourly rate is USD $30-35 per hour.