Technical Service Engineer - Eng Plastics in Troy

We are actively searching for a technical service/application development engineer to join our team based in Troy, MI. This is an individual contributor role and the incoming will work with a sales team to develop new customers for our Engineering Plastics., * Visit customer and introduce product to customers

• Solution Partner Activity - consult with customers to provide solutions to issues or support product development
• Develop product specifications - develop expertise with new materials and analyze market information to determine feasibility to develop tailored specifications for customers.
• Investigate needs and provide actionable solutions for customers
• Provide technical support by creating process guides and applying plastic and extrusion expertise to resolve customer issues
• Develop and recommend innovative projects using insights from market research and material studies.
• Provide technical reports and written materials to support product introduction and data evaluation
• Conduct in-person or virtual seminars to train and support customers
• Provide products recommendations based on customer needs
• Plan product testing with internal or external test laboratories

Bachelor or advanced degrees in relevant polymer fields such as Chemical engineering, polymer engineering, chemicals, etc. highly, * 5+years of experience in material development and market development at a plastic (Engineering thermoplastics resins) manufacturer (polymerization or compounding). Ideal candidates will have experience of technical service at plastic compounder) and/or experience of plastic analysis.

• 5+years experience of material development or approval as engineer or technical manager at OEM or Tier 1 of automotive, home appliances or consumer products.
• 5+years of experience in injection or processing of thermoplastics. Experience may include plastic post processing (paint, metal plating etc.)
• This is an individual contributor role carrying out customer development activities while being a member of a larger team.
• Strong communication and coordination skills.
• Bilingual Spanish and English is desirable but not required., * Proactive and self-driven, with a strong sense of ownership.
• A clear and structured communicator who can build trust with stakeholders.
• Highly organized, with the ability to synthesize and simplify complex information.
• Solution-oriented and capable of driving improvements independently.
• Skilled in use of PCs and related software (Microsoft Excel, Word, Outlook, etc.)
• Knowledge of SAP (ERP) system is .

Personal competences & knowledge:

• Confident and reliable interaction with all levels of the organization, customers and suppliers
• Proactive, committed, and skilled in effective communication
• Enhanced team performance through coaching, mentoring, and sharing expertise.
• Curious spirit and ability to work independently under high pressure
• Comfortable working in a fast-paced matrixed environment
• Self-starter with excellent organizational and time management skills
• Strategic management competency: pro-actively identify problems, targets, relevant issues.
• Skilled in data evaluation, strategic planning, forecasting, and process development
• Strong knowledge of procedures and methodologies with ability to analyze, select appropriate approaches, and forecast risk and profit.
• Interpret data trends to guide business decisions, identify requirements, and manage technical project delivery
• Lead implementation of new projects and develop innovative solutions using existing technologies.
• Ability to produce clear, thorough documentation with exceptional attention to detail
• Strong team player with high social and cross-cultural competence
• Quick learner with exceptional flexibility
• Skilled at encouraging teamwork and a collaborative approach
• Agile thinker with a positive attitude toward change and commitment to growth
• Willingness to travel up to 50%