Performance Management and Data Analyst II, Grade N25

This role is essential to Aging and Disability Services because it ensures the County's compliance with key state and federal requirements, strengthens data-driven decision making, and supports the integrity, accuracy, and usefulness of program information. The identified core duties and responsibilities ensure that Aging and Disability Services can plan, operate, and evaluate programs with accuracy, transparency, and measurable impact.

• The Performance Manager and Data Analyst leads the Older American Act Performance System (OAAPS) and Area Plan processes to ensure that the County meets its obligations under the Older Americans Act.

• Provides the insights needed to identify trends, address disparities, guide resource allocation, and improve service delivery.

• Supports audits, grants and equips staff with the tools and training necessary to maintain high reporting standards.

• Provides Contract Monitoring oversight of county, federal, and/or state programs by reviewing performance, service delivery, data accuracy, and compliance with all regulatory and contractual requirements.

• Analyzes client-level and program-level data by accessing and extracting information from county, state, and federal electronic databases and reporting platforms.

• Coordinates cross-program data collection, validation, reconciliation, and submission; serves as liaison with MDOA and federal partners.

• Develops dashboards, reports, visualizations, and technical/narrative summaries for leadership, programs, and contracts.

• Supports data infrastructure, integration, automation, and quality initiatives in collaboration with IT and program teams.

• Leads quality reviews and staff training on reporting tools, metrics, and compliance requirements.

• Provides analytical support for grants, performance-based contracts, and strategic initiatives; ensures regulatory reporting accuracy and alignment.

• Supports the development and analysis of program surveys by assisting with survey design, question development, and selection of appropriate data collection methods.

• Helps conduct the analysis of survey responses to identify key themes, trends, and areas for program improvement and summarize findings in clear reports or visualizations that inform planning, evaluation, and decision making.

• Develops and facilitates focus groups to gather qualitative feedback from clients, caregivers, staff, and community stakeholders, including designing focus group protocols, creating discussion guides, recruiting participants, coordinating logistics, capturing key themes and insights, and synthesizing findings into actionable recommendations that support program planning, service improvements, and strategic initiatives.

• Performs other job-related responsibilities as assigned.

The candidate will be required to perform the majority of this position's responsibilities independently.

• This position requires the ability to attend meetings or perform work at locations outside the office.
• This position may require working occasional evenings and/or weekend hours., The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

Do you have experience in Process program evaluations?, Do you have a Bachelor's degree in statistics?, Experience: Three (3) years of professional experience performing data analysis and interpretation, program evaluation, and/or process improvement in an academic, data administration, or business data analytics environment. Education: Graduation from an accredited college or university with a Bachelor's Degree in Information Systems, Information Technology, Computer Science, Operations Research, Business Administration, Economics, Public Administration, Public Policy, Management, Finance, Statistics, Engineering, or related field. Equivalency: (1) An equivalent combination of education and experience may be substituted. (2) Possession of a graduate degree in one of the above fields may be substituted for one year of the required experience. * Candidates who have experience in a federal/state or local government environment are highly desired.

• This position requires the ability to attend meetings or perform work at locations outside the office.
• This position may require working occasional evenings and/or weekend hours.

Preferred Criteria, Interview Preferences

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Experience in the principles, practices, methods, and techniques of quantitative and qualitative analysis
• Experience in the technology, methods, and tools used in data gathering
• Experience with Health and Human Services in federal, state, or local government
• Experience presenting complex data to non-technical audiences

Pulled from the full job description

• Loan repayment program
• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Paid time off
• Flexible spending account

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services (HHS) is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR Aging and Disability Services is currently recruiting a highly motivated and energetic professional to join our team as a Performance Manager and Data Analyst (PMDA). We are seeking an individual who is passionate about improving service delivery, driven by data-informed decision-making, and eager to contribute to meaningful outcomes for the communities we serve.