Senior Network Analyst

The Senior Network Analyst is responsible for advanced support, administration, and optimization of network-connected systems across multiple locations. This role provides technical expertise, takes ownership of complex issues, and supports system design, implementation, and performance improvement initiatives. This position plays a key role in the administration and underwriting of access control, camera systems, and smart home technologies, ensuring systems are deployed, configured, and maintained according to operational and security standards.

How you will contribute to our team:

Advanced Support & Troubleshooting

• Serve as the escalation point for complex Level 1 issues involving networks, access control systems, surveillance/camera systems, smart home devices, and telephony systems (POTS and VoIP)
• Perform deep troubleshooting using logs, packet captures, and diagnostics
• Identify root causes and implement long-term solutions
• Take full ownership of issues through resolution, including coordination across teams and vendors

Access Control, Camera & Smart System Administration

• Administer access control, camera, and smart home systems
• Perform underwriting and validation of deployments
• Troubleshoot camera outages, video loss, access issues, and system integrations
• Ensuring platforms and systems are deployed, configured, and maintained in accordance with operational and security standards.

Monitoring, Incident & Problem Management

• Monitor system health across network, camera, access control, and telephony platforms
• Respond to outages and lead incident resolution
• Perform root cause analysis and improve stability

Project Implementation & System Improvements

• Lead and support deployment of network, camera, access control, and telephony systems
• Validate installations and integrations
• Recommend and implement improvements to system performance, reliability, and scalability
• Perform underwriting and technical evaluation of technology upgrades, ensuring alignment with operational standards, scalability, and security requirements

Vendor Liaison & Coordination

• Act as primary liaison between vendors, integrators, and service providers
• Coordinate installs, repairs, and upgrades
• Validate vendor work and resolve escalations

Documentation & Standards

• Maintain documentation for networks, camera systems, access control, and telephony systems
• Develop standard procedures and system records

• Bachelor's degree in Computer Science or Management Information Systems, or equivalent work experience
• Minimum of 2+ years of experience
• Strong networking knowledge (TCP/IP, VLANs, DHCP, DNS)
• Strong knowledge of telephony systems, including POTS and VoIP technologies
• Experience with access control, camera systems, and smart devices
• Ability to troubleshoot end-to-end systems
• Experience with enterprise camera systems (e.g., Meraki, Eagle Eye, or similar platforms) preferred
• Experience with access control platforms (e.g., Brivo, Salto, Dormakaba, ElevateOS) preferred
• Industry certifications such as Network+, CCNA, or equivalent preferred
• Experience leading deployments, system implementations, or small technical projects preferred
• Ability to handle multiple simultaneous projects in a fast-paced environment.
• Willingness to travel up to 15%

$85,000 - $100,000 a year Tuition reimbursement, Pet insurance, Health insurance, 401(k) matching, Paid time off, Employee discount, Dental insurance, Volunteer time off Hybrid work in 222 South Riverside Plaza, Chicago, IL 60606, At Waterton, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Competitive compensation and incentive program participation
• Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance
• 401k + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement.
• Employee discounts and wellness initiatives, like an onsite gym.
• Hybrid work environment (based on business or position needs)

The typical base salary hiring range for this role is $85,000.00-$100,000.00 per year, plus bonus program participation.

The pay range is a base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate, and the actual pay may vary depending on related work experience, certifications, education, and other job-related factors.

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall, we are a collection of people who strive daily to "find the good and leave it better".