Software Development Engineer 4

• Design, develop, test, and deliver production-ready features end-to-end (no separate QA handoff)
• Build and enhance internal tooling platforms supporting incident management workflows
• Develop scalable services and APIs using TypeScript/Node.js-based frameworks
• Contribute across the full stack, including Vue.js (or React) frontend components
• Implement cloud-native solutions leveraging AWS services (Lambda, DynamoDB, SQS, etc.)
• Deploy and manage infrastructure using AWS CDK or similar IaC frameworks
• Collaborate with cross-functional teams to navigate dependency-heavy systems and approvals
• Optimize systems for performance, reliability, and operational efficiency

Core Deliverables

• Build automation-driven features that reduce manual effort (toil) and improve operational workflows
• Deliver enhancements across Incident Management Tooling, including:

• Automated paging escalation workflows
• UI consolidation to reduce context switching
• Service directory improvements for faster resolution
• Workstream timeline enhancements
• On-call rotation visibility and tracking
• Auto-correlation of users to incidents/pages
• Intelligent autofill of team/group data
• Automated MIN (Major Incident Notification) workflows
• CloudWatch dashboard/chart integration
• Full audit logging of user/system actions
• COE (Correction of Error) workflow improvements
• Integration of auto-summarized incident call data

• Strong full-stack engineering experience with a backend-first focus
• Hands-on experience with:

• TypeScript, Node.js
• Vue.js (preferred) or React

• Proven ability to build:

• APIs, backend services, and distributed systems

• Experience working in cloud environments (AWS strongly preferred):

• Lambda, DynamoDB, SQS, CloudWatch, etc.

• Familiarity with Infrastructure as Code (CDK preferred)
• Demonstrated ability to:

• Work in agile, fast-moving environments with shifting priorities
• Own features from concept through production
• Navigate complex systems with cross-team dependencies, * Prior experience in large-scale engineering environments (Amazon or similar is a plus, not required)

• Experience building internal tools, platform systems, or operational tooling
• Exposure to:

• Incident management systems
• Automation and workflow optimization
• Observability, logging, and monitoring systems, * Backend-leaning full-stack builder who can contribute immediately

• Experience delivering high-impact tooling that improves efficiency and incident response
• Comfortable in ambiguous, high-ownership environments
• Able to operate with minimal ramp-up and oversight