Senior Solutions Architect

We are looking to add a Senior Solutions Architect to our IT Department. As a Senior Solutions Architect, you will drive the development, customization, and optimization of our Microsoft Dynamics 365 platform to meet specific business needs. You will design and implement workflows, integrations, and custom reports using tools like Power Platform, C#, and Power BI. Collaborating with stakeholders, you'll gather requirements and create scalable CRM solutions while ensuring system performance and best practices. Additionally, you'll troubleshoot issues, mentor team members, maintain technical documentation, and lead knowledge-sharing sessions. Through continuous improvement initiatives, you'll enhance system functionality and user experience, staying current on the latest Dynamics 365 advancements.

You will report directly to the VP of Technology and be based out of our Cincinnati office.

Salary is $110k-130k

For the first 90 days, you will be expected to be onsite for a minimum of four days a week. Hybrid work is available after 90 days but a minimum of three days in the office will be required. As part of a hybrid work schedule, you are expected to be in the office during designated business hours on in-office days. You may periodically be asked to adjust your schedule to accommodate project timelines and evolving business needs.

What You'll Do:

• Hands-on Development & Customization

• Actively develop, customize, and configure the Microsoft Dynamics 365 platform to meet specific business requirements.

• Design and implement custom CRM workflows, plugins, and integrations using Power Platform, C#, .NET, and JavaScript.

• Customize entities, forms, views, and business process flows within Dynamics 365, ensuring alignment with user needs.

• Support QA with test initiatives.

• Solution Architecture & Design

• Collaborate with business analysts and stakeholders to gather detailed technical requirements and translate them into effective solutions.

• Lead the design and development of data integrations, migration scripts, and automation to streamline CRM workflows.

• Optimize system performance through regular reviews of architecture and coding standards, implementing best practices for scalability.

• Technical Support & Issue Resolution

• Troubleshoot and resolve complex technical issues within the Dynamics 365 environment, including debugging, fixing bugs, and enhancing functionality.

• Act as the primary escalation point for Dynamics related technical issues, providing advanced support and mentoring other team members on troubleshooting techniques.

• Proactively monitor system performance, identifying and addressing potential issues before they impact users.

• Documentation & Knowledge Sharing

• Create and maintain detailed technical documentation, including customization guides, development standards, and user training materials.

• Maintain comprehensive records of development work, updates, and solutions for reference and training purposes.

• Continuous Improvement & Innovation

• Stay updated with the latest Dynamics 365 features, tools, and industry trends to continuously improve system functionality and user experience.

• Drive initiatives to enhance system performance, streamline workflows, and improve the overall efficiency of systems.

• Identify and implement new technologies and tools that enhance system capabilities, focusing on automation and integration within the existing tech stack.

Do you have experience in Workflow management (operations management method)?, Do you have a Bachelor's degree?, * Proficiency in Microsoft Dynamics 365 development, customization, and configuration, including workflows, plugins, and integrations using Power Platform, C#, .NET, and JavaScript.

• Strong experience in designing data integrations, migration scripts, and automations to optimize CRM workflows.
• Advanced troubleshooting skills for complex technical issues within the Dynamics 365 environment, including debugging and system performance monitoring.
• Ability to produce comprehensive technical documentation and conduct knowledge-sharing sessions on features and best practices.
• A commitment to continuous learning, staying updated on technical advancements, and implementing innovative solutions to enhance system capabilities.
• Familiarity with plugins for the MS Dynamics 365 suite of products, such as North52, is a plus.
• Familiarity with agile project management methodologies is a plus, * Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in a technical leadership role, preferably within CRM environments.
• An equivalent combination of education and experience would be acceptable.

Nth Degree is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.