Database & Application Support Specialist / Tyler System

Safety Software and other critical systems. Serves as the designated Tyler Public Safety System Administrator.

Key Responsibilities

• Provide on-site application and database support during business hours

and remote/on-call support after hours.

• Administer Tyler CAD, LERMS, Jail, and Mobile systems.
• Support standard applications including ERP, Office 365, scheduling,

evidence, fleet, and others.

• Install, configure, and troubleshoot software applications.
• Support server-side application components.
• Support application-related network needs.
• Manage database policies, performance, integrity, and availability.
• Evaluate and recommend version upgrades.
• Troubleshoot issues between KJS, member agencies, and Tyler

Technologies.

• Assist end users in effective use of Tyler systems.
• Perform system performance monitoring, backup/recovery, and security

maintenance.

• Support multiple system interfaces including TraCS, CCAP, Livescan, ProQA,

Axon, and others.

• Participate in cybersecurity compliance and CJIS audits.
• Respond to Priority 1 and Priority 2 incidents within required timeframes.
• Required Skills
• SQL/database administration
• Application support
• Tyler Public Safety Software experience
• Strong troubleshooting and integration skills

Do you have experience in Systems integration?, * 3-5 years of experience in database administration or application support.

• Strong SQL Server or equivalent database experience.
• Experience supporting enterprise or public safety applications.
• Ability to troubleshoot complex application and database issues.

Preferred Qualifications

• Direct experience with Tyler Public Safety Software Suite.
• Experience in law enforcement or 24/7 operational environments