IT Systems Coordinator

Position Summary: The IT Systems Coordinator is responsible for day-to-day administration,

support, and continuous improvement of Hovde Properties' technology infrastructure. This role

ensures reliable, secure, and efficient IT operations across all business units, including property

management, construction, accounting, and corporate functions.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be

able to perform the following satisfactorily; other duties may be assigned. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Information Operation and Support:

• Serve as the primary point of contact and advisor for IT-related issues across the

Company and translate business needs into actionable IT plans.

• Serve as the liaison with the Managed IT Services provider to resolve hardware,

software, network, and user access issues.

• Support onboarding and offboarding employees, including account setup, system

access, and equipment deployment.

• Lead coordination of technology initiatives across residential operations, construction,

administration, and the family office and present leadership with clear options and

recommendations.

• Drive standardization of property technology systems across all locations.
• Develop deep working knowledge of the key line of business applications and identify

opportunities to expand its use across business functions.

• Research and pilot AI and automation tools for tenant engagement, workflow

optimization, and operational efficiency.

• Maintain technology standards and hold departments accountable for using approved

solutions.

• Participate in leadership and cross-departmental meetings as the technology

representative.

• Manage vendor relationships and coordinate with Manager IT Services provider.

Systems Administration and Maintenance:

• Track and maintain licenses for software across the Company.
• Administer and maintain core line of business applications.

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• Manage user accounts, permissions, and access controls in accordance with Company

security policies.

• Assist with implementation and optimization of property management, accounting, and

construction software platforms.

• Coordinate with third-party IT and application providers for escalated issues.

Cybersecurity and Compliance:

• Support company-wide cybersecurity initiatives and best practices.
• Enforce IT policies and procedures, ensuring compliance with internal standards and

external best practices.

• Assist with regular system backups, disaster recovery planning, and business continuity

efforts.

• Coordinate with third-party IT providers to review security reports, help identify areas of

improvement and assist with coordinating and deploying security initiatives.

• Lead training and awareness efforts with employees on IT security.

Infrastructure and Network Support:

• Coordinate with IT services partners to maintain office network infrastructure, including

Wi-Fi, VPN and firewall systems.

• Coordinate with vendors and service providers for system upgrades, maintenance, and

troubleshooting.

• Assist with evaluating and implementing new technologies to improve operational

efficiency.

Project Coordination:

• Support IT-related projects, including system upgrades, software deployments, and

process improvements.

• Document system configurations, procedures, and troubleshooting guides.
• Provide training and guidance to employees on new tools and technologies.
• Provide strong project coordination and organizational skills.

Technology and Operations Support:

• Provide on-site and remote support to corporate office and property locations.
• Support property management systems and business software platforms.
• Assist with AV setup for meetings and presentations.
• Track IT inventory, licenses and equipment lifecycle., Meets attendance and punctuality guidelines. Responds to requests for service and assistance.

Takes responsibility for own actions.

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Planning & Organization - Integrates changes smoothly. Plans for additional resources.

Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an

organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully.

Identifies problems in a timely manner. Resolves problems in early stages. Works well in group

problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team

spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts

Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self

against standard of excellence. Recognizes and acts on opportunities. Sets and achieves

challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts

in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed.

Selects and uses appropriate communication methods.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments., skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

Education/Experience:

• Associate or Bachelor's degree in Computer Science, Information Technology, or a

related field (or equivalent experience).

• 2-5 years of IT support experience.
• Experience working with Microsoft 365 environment required.
• Experience in real estate, property management, or construction environments is a

plus.

• Excellent troubleshooting and customer service skills.

Certificates and Licenses: None.

Language Ability:

Read, analyze, and interpret complex documents, financial reports, and legal documents.

Respond to inquiries or complaints from customers, agencies, or members of the business

community. Effectively present information and respond to questions from managers,

customers, and the public.

Reasoning Ability:

• Define problems, collect data, establish facts, and draw valid conclusions. Interpret an

extensive variety of technical instructions in mathematical or diagram form and deal with

a variety of abstract and concrete variables.

Computer Skills:

• Proficiency in using relevant software and technology tools, such as Microsoft Office

Suite (Word, Excel, PowerPoint

• Proficiency in Adobe Creative Suite applications including InDesign, Photoshop,

Illustrator and Acrobat

• Experience with web editing and social media platforms

Pulled from the full job description

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, functions. While performing the duties of this job, the employee may regularly work in a standard

office environment. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is regularly required to sit, stand,

walk; use hands or fingers, handle or feel; reach with hands and arms; talk or hear. The employee

is occasionally required to climb or balance or stoop. The employee must occasionally lift and/or

move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the

position. Incumbents will follow any other instructions, and perform any other related duties, as

assigned by their supervisor.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance