Desktop Support Technician II

• Troubleshoot and resolve IT support issues submitted by Premier One clients
• Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One
• Maintain advanced knowledge of supported Line of Business applications
• Establish positive relationships with clients, face-to-face, by telephone and email
• Maintain a working team relationship with Service and Engineer teams
• Provide training, documentation, and knowledge transfer to technicians
• Promote, manage, and develop documentation and SOP's
• Provide escalation IT support for technicians
• Perform on-call responsibilities as assigned by supervisor
• Primary Systems: ConnectWise, ScreenConnect, IT Glue, Managed Workplace, Microsoft 365, Phin, 3CX, Windows Server OS, Windows 10/11 OS, Active Directory, Various Line of Business Applications

Do you have experience in Writing skills?, Do you have a High school diploma or GED?, Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone's day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team. This position is local hybrid, some onsite work required., * Technical Savvy & Professional IT Knowledge

• Human-centric Attitude
• Bias to Action
• Quality Conscious
• Continuous Learning, * High School Diploma or GED required; some post-secondary education or training is preferred
• CompTIA A+ certification - Required
• Microsoft Azure Fundamentals (AZ-900) - Preferred
• Minimum 4 years of IT support and customer service
• Demonstrated expertise in troubleshooting hardware and software across multiple platforms
• Prior exposure to professional office environment

Other Skills and Abilities You'll Need:

• Provide superior client service by resolving problems efficiently and responding quickly
• Ability to work independently and in team settings
• Ability to communicate clearly and quickly on the phone and via video conference
• Ability to work efficiently with attention to details and quality of work produced
• Ability to effectively work in a high pressure, fast-paced environment accountable for results
• Ability to work with a myriad of personality types in a congenial and respectful manner
• Ability to communicate effectively, both verbally and in writing, with team, clients, and the community
• Ability to organize, multi-task, plan and set priorities with minimal supervision
• Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy
• Ability to be in office at Topeka HQ as required to serve client need
• Maintain an attitude of confidence, enthusiasm, and positivity
• Physical ability to lift up to 50 pounds, * Bachelor's (Preferred)

Experience:

• Desktop support: 4 years (Required)

License/Certification:

• CompTIA A+ (Required)
• Microsoft Certified: Azure Fundamentals (Preferred)

4.34.3 out of 5 stars Topeka, KS Hybrid work $57,000 - $76,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Hybrid Position
• Rapidly growing company
• Casual and collaborative environment
• Competitive pay
• Excellent benefits
• Generous PTO with paid holidays

If you feel YOU would be successful in this role, please submit your resume. We'd love to chat with you!

Job Type: Full-time

Pay: $57,000.00 - $76,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance