IT SUPPORT TECHNICIAN - LEVEL 2 / ESCALATION (In-House, Rochester NY)

Bluetower Technical Inc.
Rochester, United States of America
16 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 71K

Job location

Rochester, United States of America

Tech stack

Microsoft Windows
Azure
Health Informatics
Virtual Private Networks (VPN)
Windows Server
Virtualization Technology
Microsoft InTune

Job description

About the job: BlueTower Technical is hiring a Level 2 / Escalation Technician - the senior desk tech who owns complex tickets, leads projects and onboarding, and mentors Level 1.

Requirements

Do you have experience in Windows?, You'll: resolve escalated server/network/cloud issues · administer Windows Server, AD & M365 · manage firewalls/switching/VPN · support BCDR & RMM · lead projects · mentor L1.

You have: 2-4+ yrs IT/MSP escalation experience · strong Windows Server/AD/M365 · solid networking · BCDR/RMM · valid license.

Bonus: Network+/Security+/Microsoft certs, virtualization, Azure/Intune, healthcare IT.

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Dental insurance
  • Paid holidays, Perks: Health & dental insurance · 401(k) match · PTO (2 wks min. vacation) + paid holidays · flexible pay & scheduling · on-call/after-hours bonuses · stocked break room · the coolest tech around.

Pay: $58,240.00 - $70,720.00 per year, * 401(k)

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

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