IT Helpdesk Associate (RCC)
Role details
Job location
Tech stack
Job description
As an IT Helpdesk Associate, you play a key role in ensuring the stability and performance of our client's logistic distribution centers built on in-house warehouse management software (WMS) reports and dialogs. You combine proactive and reactive monitoring with deep analysis to identify, understand, and resolve application and system issues. Working with advanced tools, and real-time data, you help maintain smooth operations and continuously improve system reliability in a dynamic environment., * Monitor system performance across multiple client sites using a mix of automated monitoring and manual ticket-based tracking Act proactively and reactively to detect, investigate, and resolve incidents with minimal disruption Conduct in-depth root cause analysis using logs, monitoring tools, and PLSQL queries Go beyond surface-level fixes by persistently digging into complex or hidden issues until fully understood and resolved Continuously challenge the status quo by identifying opportunities to improve system stability and processes Take ownership of incidents, demonstrating curiosity, persistence, and a drive to achieve lasting solutions Document findings, resolutions, and improvement actions within the ticketing system Escalate critical issues appropriately and communicate clearly with internal teams and clients Collaborate with a high-paced team and contribute to ongoing optimization efforts, Your secure feeling is of great importance to us. Find out about our added values and special benefits.
Team Spirit
We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.
WITRON Bonus
Employees will have the opportunity to participate in our WITRON bonus program once eligible.
Social Benefits
WITRON has a tradition of observing "Special Days" in our employees lives and will provide added benefits or
bonuses to help celebrate certain milestones.
Top Equipment
We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job.
Corporate Culture
Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you.
Support & Opportunity
Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.
Requirements
Do you have experience in Customer communication?, Strong problem-solving and logical thinking: Ability to analyze complex issues and deliver effective solutions
Experience with PL/SQL (Preferred): Familiarity with SQL databases and the ability to query and manipulate data using SQL.
General IT or Computer Interest (Required): A genuine interest in technology, computers, and IT systems.
Stress Resilience: Capacity to handle pressure and maintain composure during challenging situations.
Attention to Detail and Thoroughness in Data Analysis and Collection: Meticulous approach to data accuracy and completeness.
Adaptability: Flexibility to adjust to changing priorities and manage multiple tasks efficiently.
Customer-Focused Mindset: Prioritization of customer needs and excellent communication abilities.
Physical Requirements:
- Continuous walking, climbing, squatting, kneeling, and standing.
Benefits & conditions
3.53.5 out of 5 stars 3721 N Ventura Dr, Arlington Heights, IL 60004 $50,000 a year, Pulled from the full job description
- AD&D insurance
- Health insurance
- 401(k) matching
- Vision insurance
- Dental insurance
- Disability insurance
- Opportunities for advancement, Salary: $50,000 a year