On-Site Desktop Support Engineer

As an On-Site Desktop Support Engineer, you'll serve as a trusted customer resource, providing hands-on support, endpoint management, and day-to-day IT operations while working closely with our remote engineering team to deliver exceptional service. You'll serve as the primary local desktop support resource for users and facilities. Provide on-site and remote support for endpoint devices, user access, hardware deployments, inventory management, and operational IT activities across multiple locations in the region. Support vulnerability remediation, patching, and change management activities while escalating infrastructure, engineering, and security matters to the appropriate TBS technical resources.

We're looking for a hands-on technician who thrives in a fast-moving office environment. You'll own the day-to-day health of employee endpoints - from first unbox to decommission - and be the go-to resource for staff who need help getting back to work quickly and securely.

Responsibilities

• Provide desktop user support, including account provisioning, deprovisioning, password resets, permissions maintenance, and end-user troubleshooting.
• Image, configure, deploy, maintain, and decommission laptops, desktops, and peripheral devices.
• Manage hardware and software inventory, asset tracking, assignment records, equipment audits, and lifecycle management.
• Provide on-site desktop support at customer facilities throughout the greater Pittsburgh metropolitan area, including locations up to 60 miles from Cranberry Township, PA. Remote support will also be provided to users throughout the region.
• Perform workstation patching, vulnerability remediation, endpoint maintenance, and endpoint security health checks.
• Support air-gapped workstation patching and maintenance activities in accordance with established procedures.
• Participate in customer technology audit and change management meetings and assist with implementation activities as assigned.
• Assist with hardware procurement coordination, equipment receiving, deployment logistics, and inventory replenishment.
• Support onboarding activities, workstation preparation, and end-user orientation.
• Assist with budget data collection, inventory reporting, and operational reporting as requested.
• Troubleshoot MFA, SSO, hardware token, printer, network connectivity, and application-related issues.
• Maintain documentation, knowledge base articles, asset records, and support procedures.
• Escalate systems administration, infrastructure, cybersecurity, compliance, Citrix, backup, and engineering-related issues to the appropriate TBS resources.
• When not engaged in direct customer support activities, assist with TBS internal initiatives and other assigned technical support functions.
• Perform other duties as assigned.

Do you have experience in Windows support?, Required

• Microsoft Windows 10/11 administration and support.
• Microsoft 365 administration and troubleshooting.
• Active Directory user and device administration.
• Desktop imaging and deployment experience.
• Hardware troubleshooting, repair, and lifecycle management.
• Asset management and inventory control.
• Strong customer service and communication skills.
• Ability to travel independently between locations.
• Understanding of endpoint security concepts, patch management, and vulnerability remediation.

Preferred

• SCCM / MECM administration.
• Microsoft Intune.
• Microsoft Entra ID.
• MFA and hardware token administration.
• Change management experience.
• ITAR-regulated environment experience.
• NIST-based compliance environments.
• iOS/macOS MDM experience.
• PowerShell scripting.
• Endpoint security tools such as Defender, Nessus, Ninja RMM.

Working Conditions

• Full-time, on-site position - presence at the office is required five days per week.
• Ability to lift and carry equipment up to 50 lbs; comfortable working under desks and in server/network closets.
• Occasional after-hours or weekend work for planned maintenance windows or urgent outages.
• May be asked to support satellite offices or off-site events on an as-needed basis.

Clearance Requirements

• U.S. Citizenship is required due to the nature of our client contracts.
• Background checks will be conducted as part of the onboarding process to ensure compliance with government and security standards.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) & Profit Sharing
• Paid Time Off (starting at 3 weeks)
• Paid Company Holidays
• Long-Term Disability Insurance

Apply Today!

Pay: $70,000.00 - $80,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Technology & Business Solutions LLC (TBS) is an IT services and cloud solutions provider supporting government contractors and project-based businesses since 2004. We deliver secure, reliable technology solutions with a strong focus on customer service, operational excellence, and long-term partnerships.