IT DevOps Support Engineer

We are looking for a qualified IT Dev Ops Support Engineerto join our expanding operational services team supporting the deployment and maintenance of our highly innovative Biopharma Platform. Genedata's Biopharma Platform revolutionizes the process of biopharma R&D and we therefore have quickly taken a global market leadership position with a rapidly growing client base.

The IT Dev Ops Support Engineer will be responsible for supporting the management of Genedata Good Practice (GxP) applications throughout the system life cycle. This includes, but is not limited to, day-to-day troubleshooting, applications support, system administration, solution configuration, managing customizations, data security and integrity aligned with GxP compliance. Furthermore, this interdisciplinary, multi-faceted position offers an exciting opportunity to assist our global customers on IT-related challenges that relate to the effective deployment of the Genedata Biopharma Platform.

The position offers excellent career development opportunities in a growing company, and the chance to work as part of a strong international service team. This full-time position is based at our office in Munich. It requires flexible working hours to support global projects. Minimal travel might be required.

In this role, you will have the opportunity to:

• Install, configure, and manage cloud-based deployments of Genedata products, ensuring secure and professional delivery of managed services;
• Perform application administration and support for GxP applications and systems in a controlled or regulatory function following internal standard operating procedures (SOPs), work instructions (WIs), and regulatory requirements;
• Automate IT operations and provide technical support through efficient case handling and documentation;
• Administer and support GxP applications and systems in compliance with standard operating procedures (SOPs), work instructions (WIs), and regulatory requirements, including validation (IQ/OQ/PQ) and periodic reviews;
• Lead and support validation projects at customer sites, ensuring adherence to internal, client, and regulatory standards;
• Assist with IT QMS processes such as change control impact assessments, CAPA execution, and root cause analysis;
• Support regulatory, customer and other such audits from IT or QA departments;
• Collaborate with cross-functional teams to deliver secure, reliable, and compliant managed services.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience);
• Minimum 2+ years of experience in a system administrator or DevOps role supporting IT applications and infrastructure;
• Strong knowledge of Linux/Unix and Windows operating systems and hands-on experience with cloud environments, particularly AWS;
• Proven ability to work in a cross regional team and manage remote installations, support, and system verification;
• Fluent in English with strong interpersonal skills, demonstrating effective customer-facing verbal and written communication, including presentation capabilities;
• Highly organized, with the ability to multitask and manage priorities in a dynamic environment;
• Demonstrated willingness to learn and adapt to new technologies, systems, and procedures;
• A plus is familiarity with DevOps practices and automation tools, experience with ticketing systems such as Jira Service Management / Salesforce, understanding of ITIL processes, and background in GxP, validated, or qualified system environments.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Genedata, one of Danaher's 15+ operating companies, our work saves lives - and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. The biopharmaceutical industry is undergoing a digitalization revolution, adopting data-driven R&D approaches to develop innovative therapies quicker. Genedata's market-leading enterprise software is fueling this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D. Learn about the Danaher Business System which makes everything possible.