IT Service Management Specialist Job

As a Service Management Specialist, you play a pivotal role in shaping and elevating Corbion's global IT service delivery. You are the driving force behind the design, governance, and continuous improvement of IT Service Management (ITSM) processes across the organization. In this role, your primary focus is on optimizing ITIL-based processes and ensuring a seamless end-user experience - balancing business needs, vendor performance, and platform capabilities. You will take ownership of our current ITSM platform (Topdesk) while preparing the organization for a strategic transition towards ServiceNow. You act as the linking pin between business stakeholders, internal IT teams, and external service providers, translating requirements into scalable and efficient service processes. This is a highly autonomous position with significant impact, offering the opportunity to shape the future of IT service delivery within a global organization. Key Responsibilities

• Own and continuously improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
• Act as functional owner of the ITSM platform (currently Topdesk), ensuring workflows, automation, and integrations support business needs
• Drive the preparation and implementation of a future migration to ServiceNow, ensuring processes are optimized before and after transition
• Collaborate with external partners (e.g. service desk and infrastructure vendors) and ensure delivery against SLAs, KPIs, and XLAs
• Act as primary escalation point and challenge vendors on service quality, user experience, and contractual performance
• Define and monitor service performance metrics, translating data into actionable service improvements
• Lead service review meetings and implement continuous improvement initiatives
• Align multiple stakeholders across IT and business functions and drive standardization of processes across teams
• Ensure effective governance of IT services, including service catalog, workflows, and reporting structures
• Contribute to enhancing the overall user experience of IT services across Corbion You bring

• Minimum 5-7 years of experience in IT Service Management in a complex, multi-vendor environment
• Bachelor's degree (HBO/WO) in IT, Business IT, or a related field, or equivalent through experience; MBO candidates with proven Service Management experience and ITIL v4 certification beyond Foundation will also be considered.
• Strong knowledge of ITIL (v3/v4) and certified (ITIL v4 preferred, v3 Expert with v4 transition is also acceptable)
• Proven experience in designing and improving ITSM processes (incident, change, problem, service request)
• Experience with ITSM tooling such as Topdesk and/or ServiceNow (ServiceNow knowledge strongly preferred due to upcoming transition)
• Experience working with external IT service providers and managing vendor performance
• Ambitious work ethics with self-starting mentality to deliver service excellence
• Strong stakeholder management skills, with the ability to align different interests into standardized solutions
• Analytical and process-driven mindset with focus on continuous improvement and user experience
• Solid communication skills in English. Dutch is considered a plus
• Based in the Netherlands and eligible to work here

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet. Please note: We only consider candidates who are currently residing in the Netherlands.