iT Applications Technician

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be responsible for assessing problems, identifying and assessing technological solutions, troubleshooting and solving existing problems working with cross-functional teams.

We support around 10000 users which includes but are not limited to frontline officers, the contact centre functions, digital forensics, HR, Finance and many other areas. We have a huge variety of applications on different platforms and technologies.

Responsibilities include:

• Daily checks
• Supporting users through an ITSM tool and adhering to SLA's
• Adhering to the Change process
• Documentation
• Customer support
• Knowledge base sharing and mentoring
• P1 system support
• Admin
• Project related tasks
• Any management tasks that has been assigned

The role is varied and no 2 days are the same. It can be very high pressured at times but we have a great supportive team.

• Passionate about Technology
• Highly competent Digital, Data and Technology skills, including Microsoft tools and web-based applications including TEAMS and SharePoint.
• Excellent communication skills both written and verbal and the ability to present to groups or individuals
• Excellent negotiating, influencing and problem solving skills.
• Has the ability to plan ahead, manage and prioritise their workload and respond flexibly to rapidly changing demands
• To be able to produce and review complex information and documents to a high standard
• Previous experience in a related field
• The ability to work well with others
• Knowledge of computer operating systems, hardware and software.
• Analytical thinking skills.
• Knowledge of engineering science and technology.
• To be thorough and pay attention to detail.
• Customer service skills.

Whilst primarily based in HQ Sussex, the post holder must be prepared to work across Surrey and Sussex and liaise with their counterparts in both forces.

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner, We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme, Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment