IT Helpdesk Support

You will join a team of seven in the Helpdesk Support division, spread across Europe, assisting computer users, resolving technical problems and maintaining the company's IT Hardware, Software, and Services.

In addition, you will be involved in planning and improving systems and services.

Responsibilities:

• Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.

• Efficiently address incoming incidents and requests in the Jira Service Management system.

• Own your ticket queue with proactive follow-ups and process enhancements.

• Troubleshoot technical issues, offer user training, and escalate complex cases.

• Develop guides and documentation for teams and users.

• Deliver exceptional customer service, communicating effectively in English.

You have:

Solid understanding of IT's role in a corporate landscape.

Proficiency in critical IT systems

• Microsoft platforms :Active Directory, Office 365, Windows operating system

• Printing solutions, Networks, VPN

• Desktops, Laptops, Communication Devices

Fluency in English, both written and spoken (C1 level). Soft Skills:

• Sound problem-solving and communication skills.

• Team player but also able to work on own initiative.

• Be able to prioritize workload based on impact and urgency.

Other skills, such as knowledge in Citrix, MS Server OS, Intune, GPOs, additional languages, or Microsoft Qualifications are a plus but not essential.

Axel Johnson International is a privately owned Swedish industrial group operating globally. The group has a dedicated long-term approach to ownership, emphasizing sustainable progress and collaboration. The focus lies on acquisitions and the development of companies, specializing in technical components and industrial solutions. The group consists of more than 220 companies and employs 6,700 individuals in 36 countries with ~2 bn EUR in sales, organized into six business groups, each focusing on selected niche markets. Axel Johnson International is a part of the Swedish family-owned corporate group, Axel Johnson. Our IT team of about 100 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group's success.