Tech Support Specialist

We are seeking a Tech Support Specialist to provide technical assistance and support for our organization. This role involves resolving hardware and software issues, managing mobile devices, and ensuring a seamless technology experience for our users. The ideal candidate is a process-driven professional with extensive experience in a fast-paced, medium to large-sized business environment.

• 5 - 7 years of experience with macOS, MacBook, iPad, and iPhone.
• 3 - 5 years of desktop support experience in medium to large size businesses.
• 3 - 5 years of mobile support experience with Android and Apple products.
• Experience using Global Protect (VPN by Palo Alto networks).
• Experience with IT ticketing systems, with a preference for ServiceNow.
• Experience with Microsoft OS, Active Directory (AD), and Azure.

Preferred Qualifications

• Automation scripting experience, particularly with ServiceNow.
• Experience with Microsoft Teams and other collaboration tools.
• Experience with Aternity Software for end-user support monitoring.
• Previous experience in an executive support capacity.
• Experience with Microsoft Intune.
• VM/VDI experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at