CRM Engineer

We are seeking a Sr. CRM Engineer with fintech or banking experience to design, build, and support scalable CRM and enterprise solutions that enhance customer operations, fraud detection, risk management, and regulatory compliance., * Lead the full SDLC, from requirements gathering through deployment and support.

• Design and develop CRM solutions using Salesforce and/or Microsoft Dynamics 365.
• Build scalable backend services, APIs, and integrations using .NET and Azure.
• Serve as the technical SME for CRM platforms and integrations.
• Establish coding standards, best practices, and technical governance.
• Lead automation testing initiatives and integrate test suites into CI/CD pipelines.
• Implement monitoring, observability, and system reliability solutions.
• Collaborate with cross-functional teams and mentor junior developers.

• Bachelor s degree in Computer Science, Information Technology, or related field.
• 12+ years of software development experience, including:
• 8+ years with Salesforce and/or Microsoft Dynamics 365
• 2+ years in a technical leadership role
• Strong experience with .NET, Azure, REST APIs, JavaScript, and CRM integrations.
• Experience with CI/CD pipelines, automated testing frameworks, and Agile methodologies.
• Proficiency with GitHub, Jira, and Confluence.
• Strong understanding of security, compliance, and customer data management.
• Salesforce or Microsoft Dynamics certifications.
• Experience in fintech, financial services, or customer support technology platforms.
• Knowledge of customer experience operations, escalation management, or partner management systems.