Enterprise Applications & Services Specialist

Reporting to the Enterprise Application and Services Manager, the Enterprise Application and Service Specialist provides functional and technical support for enterprise applications used across Savannah State University. Reporting to the Enterprise Application and Services Manager, this position assists with application administration, user support, data validation, testing, documentation, system access, and issue resolution for systems that support students, faculty, staff, and business operations. The position serves as a front-line enterprise applications resource and works with functional offices, infrastructure, cybersecurity, service delivery, vendors, and other IT units to support reliable, secure, and well-documented application services.

NOTE: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

Responsibilities

ESSENTIAL JOB FUNCTIONS AND DUTY WEIGHTS Total weight: 100%. Percentages reflect the expected annual emphasis of the position and may shift based on institutional priorities, system upgrades, audits, compliance needs, or major projects.

Enterprise Application Support and Issue Resolution 25%

• Provide day-to-day support for assigned enterprise applications; troubleshoot application issues; triage tickets; document resolutions; escalate complex issues to the Enterprise Application and Services Manager, vendors, or senior technical staff as appropriate.

Application Administration and Configuration Support 15%

• Assist with routine system administration tasks, configuration updates, account setup, role assignment requests, user preferences, application settings, and maintenance activities for ERP, student, administrative, and cloud-based systems.

Business Process and User Requirements Support 15%

• Meet with functional users to understand operational needs, document business requirements, support process reviews, translate user issues into technical or functional requests, and assist with workflow and service improvements.

Data, Reporting, and Integration Support 15%

• Assist with data validation, basic query review, reporting support, scheduled job monitoring, interface checks, file transfer review, and coordination of data or integration issues with appropriate IT and functional teams.

Testing, Upgrades, and Change Management 10%

• Support application upgrades, patches, releases, regression testing, test script preparation, user acceptance testing, change documentation, and post-implementation issue tracking.

Security, Access, and Compliance Support 10%

• Support role-based access processes, user provisioning and deprovisioning reviews, access documentation, audit requests, and adherence to institutional cybersecurity, privacy, and data management practices.

Documentation, Training, and Customer Service 10%

• Maintain user guides, troubleshooting notes, application documentation, data flow notes, and knowledge base articles; provide user training and customer-focused communication for assigned applications.

Other Duties as Assigned 5%

• Perform other job-related duties as assigned in support of Information Technology Services and University operations., All employment processes and decisions, including but not limited to hiring, promotion, and tenure, shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for all such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the individual is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success., * The work is typically performed in an office or technology support environment while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or reaching.
• The employee may occasionally lift light to moderately heavy objects and may be required to access technology spaces, equipment rooms, or campus offices.
• The position may require occasional after-hours, weekend, or on-call support for enterprise application outages, upgrades, critical deadlines, registration periods, audits, or major system changes.
• This position is not a supervisory role.
• Perform related duties as assigned to support the mission of Information Technology Services and Savannah State University.
• Maintain a customer-centered, security-conscious, and documentation-driven approach to enterprise application support. Promote operational continuity by reducing single points of failure, improving knowledge sharing, and strengthening application ownership and escalation practices.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Systems, Data Analytics, or a related field and one year of relevant experience; or Associate degree in a related field and three years of relevant experience; or high school diploma or equivalent and five years of directly related experience.

• Relevant experience may include enterprise application support, ERP support, business systems analysis, application administration, helpdesk escalation support, reporting support, or systems testing., * Experience in higher education or a complex public-sector environment.
• Experience supporting Ellucian Banner or comparable ERP/student information systems.
• Experience with SQL, reporting tools, data validation, integrations, APIs, or scheduled jobs.
• Experience with ticketing systems, application documentation, test scripts, user acceptance testing, or change management.
• Familiarity with Microsoft 365, D2L/Brightspace, Duo, identity/access management tools, or other enterprise platforms used in higher education., * Knowledge of enterprise application support principles and customer service practices.
• Knowledge of business process analysis, requirements gathering, and issue documentation.
• Ability to troubleshoot application, access, data, reporting, and workflow issues.
• Ability to communicate effectively with technical staff, vendors, and functional users.
• Ability to maintain accurate documentation, knowledge base materials, and process notes.
• Ability to manage competing priorities and follow issues through to resolution.
• Ability to protect sensitive data and follow cybersecurity, privacy, and access-control procedures.
• Skill in Microsoft Office applications, ticketing systems, and common productivity tools.
• Basic skill in data review, query interpretation, report validation, or application testing.

The proposed salary range for this position is $60,000.00 - $65,000.00 annually.

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from five colleges: * Business Administration * Education * Engineering and Computing * Media, Arts, and Communication * Science and Humanities The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Institutional Values At Savannah State University, five core values shape everything we do: * Belonging - Building a community where all voices are valued and respected. * Collaboration - Working together across disciplines and communities for shared success. * Discovery - Pursuing knowledge, research, and exploration that expand horizons. * Excellence - Committing to superior achievement in every endeavor. * Resilience - Rising stronger through challenges with determination and adaptability. These principles guide our culture, inspire our teams and define the kind of workplace we strive to build; one where every individual can thrive, contribute, and grow.