IT Support Engineer

Aras Corporation
München, Germany
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote
München, Germany

Tech stack

Microsoft Windows
Microsoft Active Directory
Artificial Intelligence
Systems Engineering
Microsoft Online Services
Dynamic Host Configuration Protocol
DNS
VMware ESX Servers
Information Technology Operations
Knowledge Management
Network Troubleshooting
Microsoft Office
Windows Server
Powershell
Azure
Software Deployment
Virtual Machines
Virtualization Technology
Computer Network Technologies
Office365
Microsoft InTune
User Administration
VMware
Programming Languages

Job description

We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery., * Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.

  • Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.
  • Manage and support Microsoft Intune for device management, security policies, and application deployment
  • Administer and Support Exchange Online, including user management and troubleshooting
  • Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.
  • General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)
  • Develop and maintain PowerShell scripts for automation and reporting
  • Support Microsoft Office / Microsoft 365 applications
  • Document IT procedures and contribute to continuous improvement initiatives
  • Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.

AI Awareness & Innovation

  • General understanding of AI technologies relevant to IT operations
  • Ability to identify AI use cases in IT support automation, reporting, and knowledge management
  • Openness to adopting AI-driven tools to improve efficiency and user experience

Requirements

Do you have experience in Windows?, * 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role

  • Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments
  • Basic or moderate Networking Knowledge.
  • PowerShell scripting skills for automation and administration
  • Solid troubleshooting and analytical skills
  • Service-oriented mindset with strong communication skills

Nice to Have

  • Experience with Azure AD / Entra ID
  • Knowledge of ITIL-based IT Service Management
  • Relevant Microsoft, VMware, or IT certifications
  • Programming language skills

Benefits & conditions

  • Modern IT environment with opportunities for innovation
  • Professional development and certification opportunities
  • Competitive compensation and benefits package
  • Collaborative and supportive team culture
  • Opportunity to explore AI-enhanced IT processes

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