Staff Implementation Engineer

In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery.

In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform.

You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost-efficient, reliable, and aligned with business outcomes.

This is a hands-on, customer-facing role in a high-growth global SaaS company, supporting organizations as they evolve their cloud-native and Kubernetes adoption across AWS, GCP, and Azure., * Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models.

• Architect and implement an optimized Harness setup for integration, scale, and repeatability
• Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements
• Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns
• Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement
• Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base
• Consult on DevSecOps, cloud-native CI/CD and Kubernetes
• Interact with customers on a professional, meaningful and technically deep level
• Define current-state vs. target-state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability.
• Provide forward-looking technical direction aligned with both customer needs and platform evolution.
• Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability.
• Guide and oversee execution across implementation engineers and delivery partners.
• Drive onboarding and adoption across multiple teams and business units.
• Deliver hands-on implementation across CI/CD, infrastructure-as-code, supply-chain security, the internal developer portal, database DevOps, and site reliability.
• Partner with Customer Success and account teams to drive adoption, growth, and long-term customer success
• Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution, * Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands-on catalog modeling, golden-path scaffolding, and scorecards
• Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemeral / on-demand environments (Bunnyshell, Qovery, Release.com, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage
• Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro
• Site reliability & incident response (incl. AI-assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft)
• Observability Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry
• Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk)
• Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell
• ITSM: ServiceNow, Jira

• BA/BS degree in CS or Computer Engineering-related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering

• You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer-facing communication are part of your DNA.

• Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence.

• You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale.

• You are a results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes

• You have a proven ability to work with cross-functional, distributed teams.

• You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills.

• You are familiar with architecture frameworks (TOGAF or equivalent) and Well-Architected reviews (AWS/Azure/GCP)

• You have proven hands-on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure-as-code management (e.g., Terraform Cloud / HCP Terraform).

• Willingness to travel up to 25%

• Last but not least, you have deep hands-on experience in at least 3 of the areas listed below, with working knowledge of the rest:

• CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline.

• Policy-as-Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno.

• SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC.

• Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton

• IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan

Pulled from the full job description

• Annual leave
• Flexible schedule, * Flexible work schedule
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement
• Quarterly Harness TGIF-Off / 4 days