Junior Infrastructure Engineer - Telecoms

Do you have knowledge of cloud Software as a Service (SaaS) Systems?

Do you want to be involved in exciting software and omni-channel Contact Centre development projects?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency - Department for Transport Careers, As a Junior Telecoms Infrastructure Engineer, you will be part of DVLA's Centre of Digital Excellence and involved in a range of diverse projects, helping to deliver the benefits of our cloud omni-channel contact centre system. You will work alongside industry professionals to shadow, learn and then undertake increasingly complex tasks within your field. You will work on real services as your skills develop and will be part of the DVLA Infrastructure Engineering Community. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.

The team also provide a voluntary rota covering out of hours activities and provide on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.

Your responsibilities will include, but aren’t limited to:

• Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes
• Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques.
• Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service
• Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues, This is an important role within the team as you will be required to develop and support the implementation of new technologies. This includes supporting senior staff and building successful relationships with key internal and external stakeholders.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 53 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Security Check

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn., As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Software development?, You will come to us with knowledge of software development lifecycle and programming fundamentals (object-oriented programming, Model View Controller architecture) and quality assurance (testing, bug-fix cycle, problem solving skills etc).

You must have a keen eye for detail to facilitate time-based delivery of new software and fixing of existing production-based applications / services.

You must have a solid understanding of cloud-based Software as a Service (SaaS).

You will have a knowledge/experience of Application Programming Interfaces (APIs) and a working knowledge of Databases (Database design, performance management and querying using SQL etc).

You will have knowledge/experience in developing high volume cloud omni-channel call centre technologies and a solid understanding of cloud-based Contact Centre as a Service solutions (CCaaS) within telephony.

You will be up to date with new products, tools, and techniques like Artificial Intelligence (Natural Language Processing, Speech Recognition, TTS), encouraging their use within the business to promote continuous improvement of capability.

You will have knowledge of ITIL methodologies and Agile working methods., * Communicating and Influencing

• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• GD&D framework - Infrastructure Engineer: Technical Understanding (Skill level: Awareness)
• GD&D framework - Infrastructure Engineer: Troubleshooting & Problem Resolution (Skill Level: Awareness), This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., * Experience – you will be asked to provide a CV (unlimited wordcount) and Personal Statement (750 wordcount). Please provide evidence of your Experience of the following:

Experience in software development lifecycle, using agile methodologies

Experience in developing a solution for an issue with a software application

Experience in developing a cloud based application focusing on APIs and integration

Pulled from the full job description

• Annual leave
• Employee assistance programme
• Free parking
• Company pension
• On-site gym, Alongside your salary of £30,485, Driver and Vehicle Licensing Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%
• Flexible working options where we encourage a great work-life balance.
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Free parking

Find out more about the benefits of working at DfT and its agencies ., At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Working Together and Communicating and Influencing
• Technical – GD&D framework - Infrastructure Engineer: Technical Understanding (Skill level: Awareness) GD&D framework - Infrastructure Engineer: Troubleshooting & Problem Resolution (Skill Level: Awareness)