Network Support Engineer

• Triage and resolve security incidents and customer tickets in a live production environment (1st/2nd line support).
• Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS activity.
• Support customer maintenance, upgrades, and technical communications.
• Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks.
• Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team.
• Continuously level up your expertise across cybersecurity, networking.

• 1-2 years' experience in a SOC, IT support, networking, or similar technical role.
• Strong networking fundamentals - TCP/IP, routing, and packet analysis - with solid troubleshooting instincts.
• The ability to prioritise, stay organised, and communicate clearly under pressure.
• Comfortable working in a fast-paced, shift-based environment (including nights and weekends).

Nice to have:

• Experience with SIEM tools (Splunk preferred).
• Working knowledge of DDoS attacks and network security concepts.
• Familiarity with virtualisation technologies (KVM, ESXi).
• Linux and basic scripting or automation skills (Python, Bash). Industry certifications such as CCNA, JNCIA, CompTIA A+, Network+, Security+, CySA+, or CyberOps.

If you're early in your career and hungry to build deep expertise in network security, traffic analysis, and incident response, this role was designed for you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.