IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer and network operations, and providing exceptional support to our users. Your expertise will help maintain a robust IT infrastructure, troubleshoot software and hardware challenges, and deliver outstanding customer service. If you thrive in a fast-paced environment and are passionate about technology, this is your chance to make a meaningful impact while growing your career in IT support., * Provide technical support to end-users across various platforms, including Windows, macOS, and Linux operating systems.

• Troubleshoot software issues related to Microsoft Office, enterprise applications, and custom programs.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals.
• Maintain and support computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewall configurations.
• Assist with computer management tasks using tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), and Active Directory for user account management and security policies.
• Support network administration activities including configuring Meraki devices, Cisco switches, routers, and troubleshooting network connectivity issues.
• Utilize help desk tools such as ServiceNow, Jira, BMC Remedy, or similar platforms to track tickets, document solutions, and escalate issues when necessary.
• Conduct analysis of system logs and performance metrics to identify potential issues before they impact users.
• Support the deployment of operating system updates and patches across multiple environments while ensuring minimal disruption.
• Collaborate with team members on IT infrastructure projects involving server management (Windows Server), network upgrades, or hardware refreshes.
• Communicate clearly with users at all levels to explain technical concepts in an understandable manner while maintaining excellent customer service standards.

Do you have experience in Customer communication?, * Proven experience providing IT support in a fast-paced environment with a focus on desktop support and help desk operations.

• Strong knowledge of Windows operating systems (including Windows Server), macOS, Linux distributions, and mobile device management.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (including Meraki), and network security best practices.
• Familiarity with enterprise tools like SCCM for software deployment; Active Directory for user management; GPO for policy enforcement; DNS for domain management; BMC Remedy or ServiceNow for ticketing; Jira for project tracking.
• Ability to troubleshoot hardware components including motherboards, hard drives, RAM modules, printers, and peripherals.
• Strong analysis skills to diagnose complex technical problems quickly and efficiently.
• Excellent communication skills with the ability to provide clear instructions and exceptional customer service to diverse users.

Join us if you're eager to leverage your technical expertise in a vibrant environment where innovation meets support! This paid position offers an exciting opportunity to develop your skills while making a tangible difference in our organization's success through reliable IT solutions.

Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance