Product Support Specialist

• Answering 50+ calls daily
• Responding to emails in an efficient and professional manner
• Frequently reviewing Zendesk inbox for new warranty claims and customer inquiries
• Providing quick, detailed, responses to all warranty and product related inquiries
• Assisting customers with vehicle specific questions including - fitment, product selection, and product installation
• Reply to live chats on ARB website
• Report on warranty claim data
• Conduct market research to gain understanding regarding how ARB products compare to competitor products
• Utilizing critical thinking to provide solutions/suggestions to customers
• Working closely with other departments as needed including Product Management, Customer Service, Sales, etc.
• Search ARB database for additional installation instructions, product
• Other duties as assigned

Do you have experience in Zendesk?, We are looking to add a motivated individual to our team in the role of Product Support Specialist. A qualified candidate will possess automotive knowledge, be comfortable working with customers via phone and email, and work successfully in a team environment. This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment. This is a full time (M-F), in office position, located in Auburn, WA., * Automotive industry experience preferred

• Knowledge of vehicle drivetrains and various suspension systems preferred
• Ability to diagnose defective products
• Courteous and professional phone presence
• Excellent written and verbal skills
• Excellent organizational skills
• Strong analytical skills
• Knowledge of Zendesk and JDE software is a plus
• Proficient with Microsoft Word, Excel, and PowerPoint
• Ability to work and thrive in a team environment

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Paid sick time, * Competitive hourly pay
• Medical, dental, vision, and life insurance
• 10 paid holidays per calendar year
• Accrued leave - 8 paid sick days and 10 paid vacation days yearly
• 401K with company contribution
• Employee discount

Job Type: Full-time

Pay: $23.00 - $30.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.