IT Service Desk Specialist I
Role details
Job location
Tech stack
Job description
o First point of contact for end users experiencing IT issues
o Focuses on basic troubleshooting, issue intake, and customer support, resolving common problems and escalating more complex issues to Tier II or specialized teams
o Serve as the frontline support for IT issues via phone, email, chat, or ticketing system
o Log, categorize, and prioritize incidents and service requests accurately
o Troubleshoot and resolve basic hardware, software, and network issues
- Provide support for:
o Password resets and account lockouts
o Email and collaboration tools (Outlook, Teams, etc.)
o Basic Windows/macOS issues
o Printer and peripheral problems
o VPN and connectivity issues
Requirements
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Candidate must have at least 2 years of relevant experience
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Must have a High School Diploma or equivalent
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Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products * AEC industry experience
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Experience supporting Microsoft, iOS and Android operating systems
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Experience in the ServiceNow or Ivanti Neurons ITSM platforms