IT Support Specialist I

• Respond promptly to IT support requests via phone, email, or in person
• Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
• Record all issues, actions, and resolutions accurately in the IT ticketing system
• Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
• Perform hardware and software updates and upgrades as required
• Set up and configure workstations, equipment, and software
• Maintain and update inventory records for all IT assets
• Assist in onboarding new employees with proper technology setup and training
• Maintain security and compliance in all IT support activities
• Occasionally travel to remote offices to install or configure technology
• On-call and after-hours work may be required to meet the needs of this position

Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * 2+ years of customer service experience

• Strong organizational skills and commitment to accuracy
• Must be able to communicate effectively with a wide variety of non-technical users
• Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)
• Ability to troubleshoot hardware, software, printer, and network issues
• Skilled at documenting processes and maintaining clear records

Preferred:

• Bachelor's degree or equivalent experience
• 2 years of relevant technical experience
• Familiarity with ITIL or similar best practices
• Experience with ZenDesk, Pulseway, and multi-location IT support
• Knowledge of iOS and Android

Pulled from the full job description

• Professional development assistance
• Pet insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)