IT Help Desk Analyst Bilingual English Spanish

We are seeking a dynamic and bilingual (English and Spanish) IT Help Desk Analyst Onsite to join our technology support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing exceptional customer service while resolving a wide range of hardware, software, and network problems. Your expertise will help ensure seamless IT operations across our organization, supporting diverse operating systems and infrastructure components. This position offers an exciting opportunity to utilize your technical skills in a fast-paced environment, making a tangible impact on daily business functions and user satisfaction., * Provide bilingual (English/Spanish) technical support to end-users via phone, email, and ticketing systems, ensuring clear communication and prompt resolution of issues.

• Troubleshoot and resolve hardware problems related to computers, mobile devices, printers, and peripherals, ensuring equipment functions optimally.
• Diagnose and fix software issues across various operating systems including Windows, macOS, and Linux; assist with application installation, updates, and configuration.
• Manage network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS configuration, VPN connectivity, firewalls, Meraki devices, and network security measures.
• Support Active Directory management tasks such as user account creation, password resets, group policy management (GPO), and permissions adjustments.
• Utilize tools like ServiceNow, Jira, BMC Remedy to document incidents accurately and track resolution progress; prioritize tickets based on urgency.
• Assist with IT infrastructure maintenance including server management (Windows Server), network administration, and computer management using SCCM or similar tools.
• Conduct equipment troubleshooting for hardware failures or connectivity issues; escalate complex problems to senior IT staff when necessary.
• Support remote users by configuring VPN access and troubleshooting remote desktop connections; ensure secure access to corporate resources.
• Maintain detailed documentation of technical procedures and solutions to facilitate knowledge sharing within the team.

• Proven experience in providing IT support or help desk services in a fast-paced environment.
• Strong troubleshooting skills across hardware components such as computers, printers, mobile devices, and peripherals.
• Extensive knowledge of operating systems including Windows (including Windows Server), macOS, and Linux distributions.
• Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network security best practices.
• Experience managing Active Directory accounts and group policies; proficient with GPO administration.
• Ability to use ticketing systems like ServiceNow or BMC Remedy effectively for incident tracking and resolution documentation.
• Excellent communication skills in both English and Spanish; capable of explaining technical concepts clearly to non-technical users.
• Knowledge of remote support tools such as SCCM or similar software for device management; understanding of network administration principles.
• Strong analysis skills with the ability to diagnose complex technical issues quickly and efficiently.

Join us as an IT Help Desk Analyst Bilingual English/Spanish to be a vital part of our dedicated team! Your technical expertise combined with your passion for customer service will help us deliver outstanding support that keeps our organization running smoothly every day.

Pay: $20.00 - $25.00 per hour