Level 2 IT Support Technician

We are seeking a motivated and customer-focused Level 2 IT Support Technician to join our growing team. This role is responsible for providing advanced technical support, troubleshooting hardware and software issues, maintaining IT infrastructure, and assisting clients both remotely and on-site. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, servers, networks, and business applications.
• Troubleshoot and resolve escalated hardware, software, and connectivity issues.
• Install, configure, and maintain workstations, printers, networking equipment, and other IT systems.
• Assist with Microsoft 365, Active Directory, Windows environments, and cloud-based solutions.
• Perform routine system maintenance, updates, and security checks.
• Document support activities, solutions, and system configurations.
• Visit client locations as needed to perform installations, upgrades, troubleshooting, and support services.
• Collaborate with internal team members to ensure timely resolution of technical issues.
• Maintain a high level of professionalism when interacting with clients.

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * 2+ years of IT support experience, preferably in a Level 2 or similar role.

• Strong knowledge of Windows operating systems, Microsoft 365, networking, and troubleshooting methodologies.
• Experience with Active Directory, user account management, and basic server administration.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and reliable transportation for occasional client site visits.