Answering Service Responder I (REMOTE)

Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various clients during emergency situations., * Answer incoming calls and emails in a timely, professional, and courteous manner

• Capable of answering calls regarding emergency fuel deliveries, appliance repairs, or safety issues, such as gas leaks
• Represent clients serving as their emergency call center
• Dispatch emergency calls to clients on call personnel
• Must be capable of gathering and transcribing information with speed and accuracy
• Receive incident and/or Emergency calls from 911 dispatch
• Ability to remain calm, courteous, and confident when answering a distress call
• Other duties as assigned

Do you have experience in Video conferencing systems operation?, Do you have a High school diploma or GED?, The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision., * High School Diploma or equivalent

• Intermediate level skills with Microsoft Office products specifically Microsoft Teams and SharePoint
• Intermediate level computer literacy supporting a variety of software platforms
• Must be capable of typing 30+ WPM
• Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
• Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines

Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience

• Ability to triage complex situations and effectively transcribe information accurately
• Ability to remain patient to professionally support international callers where English is not their primary language
• Capable of following a procedure and executing tasks as outlined within a procedure
• Must have basic computer skills and be proficient in the use of the Microsoft Office Suite, * Previous experience in emergency response, incident management, and / or law enforcement or security
• 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Are you looking for an opportunity to truly make a difference? Do you want to join a collaborative, mission-driven team that protects the planet, strengthens communities, and supports businesses when they need it most? Are you seeking a place where your work contributes directly to an organization known for excellence in environmental services, crisis management, and emergency response? If your answer is "yes," then you belong at Ambipar.