Program Manager (IT Operations)

The Program Manager (PM) for IT Operations is responsible for overseeing enterprise IT operations, including application support, infrastructure services, cybersecurity coordination, and service delivery performance aligned with mission objectives. The PM serves as the primary interface with government stakeholders, ensuring contract compliance, operational excellence, and mission readiness across classified and unclassified environments., Program Leadership & Governance

• Provide overall leadership, direction, and management of the IT Operations program.
• Serve as the primary point of contact for Contracting Officer Representative (COR) and senior government leadership.
• Ensure program alignment with strategic goals, mission priorities, and DoD IT policies.
• Oversee program execution across scope, schedule, budget, and performance metrics.

IT Operations Management

• Manage end-to-end IT operations supporting mission applications in cloud, on-premises, and hybrid environments.
• Oversee:

• Application maintenance and sustainment
• Infrastructure operations (servers, storage, networks)
• Service desk and end-user support
• Release and deployment services

• Ensure compliance with ITIL-based service management processes (Incident, Problem, Change, Configuration, and Release Management).

Cybersecurity & Compliance

• Ensure all operations meet cybersecurity requirements, including:

• RMF (Risk Management Framework)
• STIG compliance
• Continuous Monitoring (ConMon)

• Coordinate with cybersecurity teams to maintain system authorization and accreditation (ATO).
• Enforce data protection and information assurance standards across classified systems.

Staff & Resource Management

• Lead and manage a multidisciplinary team of IT professionals (engineers, analysts, developers, cybersecurity specialists).
• Plan workforce requirements, staffing, and resource allocation.
• Provide performance management, mentoring, and professional development.

Service Delivery & Performance Management

• Establish and monitor Service Level Agreements (SLAs) and Key Performance ndicators (KPIs).
• Implement continuous service improvement initiatives to enhance operational efficiency and user satisfaction.
• Maintain operational dashboards and reporting for Government review.

Financial & Contract Management

• Manage program budgets, cost control, and financial forecasting.
• Ensure compliance with contract terms, deliverables, and reporting requirements.
• Support contract modifications, option year execution, and RFI/RFP responses.

Stakeholder Engagement

• Communicate effectively with leadership, mission partners, and external stakeholders.
• Lead governance meetings, status briefings, and executive reviews.
• Translate technical issues into mission impacts for senior decision-makers.

Do you have experience in Stakeholder management?, Do you have a Master's degree?, * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred)., * 10+ years of experience in IT operations or enterprise IT services.

• 5+ years of experience managing large-scale federal or DoD IT programs.
• Proven experience supporting classified environments and mission applications.
• Experience with ITIL frameworks and service delivery models.

Certifications

• PMP (Project Management Professional) required (or equivalent).
• ITIL Foundation (or higher) required.
• Security certification (e.g., Security+, CISSP) preferred.

Security Clearance

• Active Top Secret/SCI clearance required (with SCI eligibility maintained)