Help Desk Technician

Join a growing team of IT professionals motivated to support a corporate environment. This company's products have a positive and direct affect on communities in every continent across the world.

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Conference Room Support
• Inventory Receiving, & Tracking
• Fulfil software requests
• Printer management
• Business travel support
• Demonstrate and assist with remote access to resources
• Assisting with onboarded as assigned

• 3+ years of related professional experience
• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Conference Room Support
• Inventory Receiving, & Tracking
• Fulfilling software requests
• Printer management
• Demonstrate and assist with remote access to resources
• Ability to handle projects that include many competing objectives and design constraints, with ability to resolve conflicts between objectives.
• Excellent technical writing, communication, and presentation skills.
• Attention to detail and aspiration for technical excellence.
• Candidate must be a self-starter and possess ability to coordinate and lead a design team s effort with minimal direction.
• Ability to work on multiple simultaneous tasks that require a multi-disciplinary approach.
• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork.
• Actual position starting level and title will be determined based on assessment of qualifications.

Benefits: Medical insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, dental/vision, pet, and legal insurance.

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, unmatched consultant care. Our Aim Your Ascent.