Systems Engineer

This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment.

General Duties

• Provide escalation helpdesk support and resolve problems with positive client experience

• Monitor and respond to requests received through the IT helpdesk

• Respond to scheduled and priority service tickets; update and resolve within SLA targets

• Modify system configurations, utilities, software, and hardware settings per change control procedures

• Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments

• Assist with onboarding new clients and new users under managed agreements

• Install, test, and configure workstations, peripheral equipment, and software (staging and onsite)

• Perform workstation and server hardware and software upgrades as required

• Participate in the after-hours on-call rotation

• Document unique-to-client and systemic problem resolutions for team reference

• Evaluate new or existing products and software as assigned

• Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments

• Provide technical guidance and mentoring to junior admins and support staff

• Coordinate with the project manager to define scope, objectives, and timelines

• Serve as technical liaison between the project team, clients, vendors, and stakeholders

• Conduct post-project evaluations to identify lessons learned, * Meet or exceed individual SLA targets for ticket response and resolution, measured monthly and annually

• Meet or exceed client satisfaction survey response rates and ratings

• Meet on-call escalation SLA targets: response time, ticket creation, and time recording

• Maintain accurate daily timesheet entries and submit by the weekly deadline

Do you have experience in Vulnerability Remediation?, Do you have a Associate's degree?, * Microsoft Windows Server (current 3 versions), operations and domain support

• Microsoft Exchange Server (current 3 versions), operations and user support

• Microsoft SQL Server (current 3 versions), server operations

• Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers

• Microsoft 365 administration

• VMware and Proxmox virtualization: setup, configuration, and support

• Network switching, VLAN configuration, Layer 2/3 (Cisco Small Business, Aruba Instant On, HPE, Fortinet switches)

• TCP/IP, SNMP, DNS, DHCP, and related protocols (Barracuda Firewalls, Fortigate Firewalls, Cisco Firewalls)

• Windows desktop operating systems (current 3 versions)

• Microsoft 365 application suite

• Windows Server Active Directory

• ConnectWise PSA and NinjaOne RMM experience a plus (Configure patching, script deployment, Automation creation, vulnerability remediation)

• Server hardware: staging, component installation, and configuration

• Security tooling experience preferred: Huntress (MDR, ITDR, SIEM), DUO, DNSFilter, AutoElevate PAM,

Extended Skills

• Cisco IOS, QoS, IP SLA, and related features

• Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations

• Firewall configuration: BGP configuration, UTM setup, VPN tunnel setup, alerting, and reporting

• Storage systems: SAN, NAS, iSCSI, * 4 years of IT support experience in a managed services environment required

• Associate degree in Computer Technology or related field, or equivalent experience

• CompTIA A+, Network+, or Security+ (or equivalent experience)

Azure Certifications (Strongly Preferred)

• AZ-900 - Microsoft Azure Fundamentals

• AZ-104 - Microsoft Azure Administrator

Pulled from the full job description

• Paid time off

CIO Technology Solutions | Tampa, FL About CIO Technology Solutions CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here. We offer 3 weeks of PTO accrued in your first year, Simple IRA matching, regular team events, and a culture that supports professional development at every level.