IT Service Desk Analyst

Provide white glove user support and management of companies PC and network infrastructures. Client support and computer administration by analyzing, troubleshooting, and resolving issues relating to computer hardware and software in a Factory and Office environment. Leads local projects and initiates meetings to expedite problem resolution. Position requires strong customer service, technical, analytical, and problem-solving skills.

• Provides tiered support for local IT environment on 24/7/365 basis
• Performs remote (centralized) and on-site hardware and software support for end-users/BU's throughout the organization
• Assists in set-up, configuration and support of internal/external networks
• Assists in setting up and installation of software releases/upgrades and resolve software related problems
• Monitors physical and non-physical environments, assist with incident and outage recovery
• Act as liaison and point of contact between users and Information Technology department
• Drive awareness and provide additional training about IT solutions amongst the Service Desk Team.
• Accurately document records/logs of repairs and fixes and maintenance schedule for future reference.
• Proactively Manage Hardware and Software assets (purchase, stock, supply to customers)
• Collaborate with other IT professionals to apply enterprise-class policies and standards related to IT Infrastructure and Security
• Provides outstanding customer service; displays positive energy

Applicants must be legally authorized to work in the United States. Sponsorship not available., * 4-5+ years experience working in service desk- specifically supporting multiple users end-points. Must be demonstrated in their resume. Companies should have been enterprise shops (not small ma/pa HQ sites)

• Must have experience with the Install, upgrade, and configuration of desktop PC hardware and software
• Must have experience with Windows environments, Active Directory, and Group Policy
• Must have an extremely high sense of urgency and accountability, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Should excel in problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions
• Must have ITSM experience. They are using Jira Service Management which is an Atlassian ITSM solution built on top of Jira. Features include incident, problem, and change management, service request workflows, SLA tracking, Knowledge base integration (with Confluence); and Automation and reporting. If someone has ServiceNow or other ITSM tools - its fine.
• Ability to manage small projects, conduct research, make recommendations, and present findings
• Ability to work in a team-oriented and collaborative environment
• Ability to lift at least 30 pounds and up to 50 pounds (e.g.rack and unrack computer and storage hardware)
• Evening and weekend work as required (only if their are upgrades/things going on that require after-hours support)
• LASTLY- MUST HAVE A CLEAN DRIVING RECORD AND RELIABLE CAR. THIS JOB

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.