Systems Analyst (Salesforce)

We are seeking a motivated Systems Analyst with experience in IT project coordination, Salesforce administration, and business systems support to help maintain and enhance a statewide enterprise application. This role involves working with business stakeholders, technical teams, and external vendors to support system operations, implement enhancements, coordinate testing and deployments, and develop reports and dashboards., * Support day-to-day operations and maintenance of enterprise business applications.

• Coordinate system enhancements, upgrades, and configuration activities.
• Administer and configure Salesforce to support business requirements.
• Collaborate with vendors, business users, and technical teams to deliver system improvements.
• Manage project tasks, timelines, and implementation activities.
• Coordinate system testing, user acceptance testing (UAT), and production deployments.
• Develop and maintain reports, dashboards, and data visualizations using Tableau and Salesforce.
• Gather and document business requirements and translate them into technical solutions.
• Monitor system performance and resolve functional and technical issues.
• Maintain system documentation, workflows, and operational procedures.
• Support Agile project activities and communicate project status to stakeholders.

The ideal candidate is organized, self-driven, and experienced with Salesforce, Tableau, and IT project management in a collaborative environment., * Experience as a Systems Analyst, Business Systems Analyst, or IT Project Coordinator.

• Hands-on experience with Salesforce administration and configuration.
• Experience supporting enterprise business applications.
• Knowledge of Tableau reporting and dashboard development.
• Strong understanding of software development lifecycle (SDLC).
• Experience coordinating system enhancements, testing, and deployments.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently while managing multiple priorities., * Salesforce Administrator Certification.
• Experience with enterprise data systems.
• Experience working with government, public sector, or human services organizations.
• Familiarity with Agile project methodologies.
• Experience working with external vendors and cross-functional teams.

Technical Skills

• Salesforce Administration
• Salesforce Configuration
• Tableau
• IT Project Coordination
• Business Analysis
• SDLC
• User Acceptance Testing (UAT)
• Requirements Gathering
• Reporting & Dashboards
• Data Analysis
• Agile Methodologies
• Microsoft Office Suite