IT Service desk Engineer

System Soft
Austin, United States of America
14 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Austin, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Software Applications
Confluence
JIRA
Information Systems
Data Integrity
Desktop Computing
Linux
Multi-Factor Authentication
Desktop Environments
Microsoft Office
System Center Configuration Manager
Red Hat Enterprise Linux - RHEL
Remote Desktop Protocol (RDP)
Okta
Information Technology
File System Security
Network Server
ServiceNow

Job description

  • Install, configure, and troubleshoot desktop systems, workstations, servers, and network-related issues in a heterogeneous environment.
  • Maintain passwords, data integrity, and file system security for desktop environments.
  • Communicate technical information effectively to both technical and non-technical users.
  • Participate in information technology and infrastructure projects.
  • Conduct user training on basic and specialized computer applications.
  • Triage, diagnose, and escalate work requests and incidents to the appropriate support teams.
  • Resolve complex technical issues requiring analysis and evaluation of multiple factors.
  • Determine appropriate methods and procedures for new assignments while coordinating with team members.
  • Manage ticket backlog and provide day-to-day IT support activities.

Requirements

  • Associate's or Bachelor's degree in Information Systems or a related field.
  • Minimum of 2 years of hands-on experience in an IT Service Desk role.
  • Working knowledge of Windows, Linux, and macOS environments.
  • Ability to work independently with minimal supervision.
  • Strong ability to prioritize and execute multiple tasks and projects.
  • Excellent problem-solving and documentation skills.
  • Experience with one or more of the following technologies:
  • Active Directory
  • Microsoft 365 / Exchange
  • Linux / Unix
  • Microsoft Office
  • ServiceNow
  • Confluence / Jira
  • SCCM
  • Remote Desktop Protocol (RDP)
  • Okta / Multi-Factor Authentication (MFA)
  • Zoom and audio/video conferencing equipment, including TVs, projectors, and conference room systems
  • Windows 7, Windows 10, macOS, and Red Hat Enterprise Linux (RHEL)

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