Help Desk Specialist-HHK-Sacaton

Position Summary: Provides desktop and software support to end users. Resolves application software, hardware, and telecommunication problems with the appropriate equipment such as computers, telephones, copier/fax machines, and printers.

Critical Tasks:

• Answer and log all incoming calls in the ticketing tool, clearly enter all trouble shooting steps taken.
• Provide first level technical assistance to end users such as troubleshooting errors or resetting desktops and printers.
• When needed route tickets to the appropriate team or technician to resolve tickets based on issue type and priority.
• Process requests for new account creations and terminations.
• Identify trends of commonly reported issues and works with manager and other IT teams for resolving root cause of identified issues, establishing a permanent fix.
• Apply standard image to desktops/laptops.
• Assist with deployment of laptops.
• Deploy new cell phones and assists with the initial set-up.
• Regularly check the progress of assigned tickets, provide follow up as appropriate.
• Perform other job-related activities as requested.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

• 2 years of experience in desktop diagnostics or technical support required.
• Demonstrate ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures and community health services.