Food Service Equipment Technical Support Specialist (Remote)

Ready Kitchen Warranty is seeking an experienced Food Service Equipment Technical Support Specialist (Remote Technical Support) with a strong background in commercial kitchen equipment, including both hot-side and refrigeration food service equipment.

In this role, you will provide technical support to service agents and customers by diagnosing and troubleshooting a wide range of commercial kitchen equipment, including ovens, fryers, griddles, charbroilers, ranges, refrigeration units, and more. You will play a key role in helping resolve equipment issues efficiently, minimizing downtime for customers.

This position is ideal for experienced commercial kitchen equipment technicians looking to transition into a remote, support-focused role while leveraging their hands-on expertise.

Shift: 9:30 AM - 6 PM ET or local time zone equivalent, Monday through Friday

60-Day Training Period: 7:30 AM - 4 PM ET or local time zone equivalent, Monday through Friday

About Ready Kitchen Warranty

Ready Kitchen Warranty provides best-in-class warranty and technical support solutions for commercial food service equipment. Our team is dedicated to delivering fast, effective solutions that keep kitchens running and minimize downtime for our customers., * Diagnose and troubleshoot issues with commercial kitchen equipment, including both hot-side and cold-side units

• Provide real-time technical support to in-field service technicians and customers
• Guide technicians through step-by-step troubleshooting and repair processes
• Interpret and utilize service manuals, wiring diagrams, and technical documentation
• Identify parts needed for repair and assist with parts identification support
• Document troubleshooting steps and resolutions within internal systems
• Collaborate with internal teams to improve processes and customer experience

Do you have a valid EPA Certification license?, Do you have experience in Video conferences (communication methods)?, Do you have a Associate's degree?, * Work is performed while sitting/standing and interfacing with a personal computer.

• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs., * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

• 5+ years of experience as a commercial kitchen equipment technician
• Hands-on experience servicing hot-side food service equipment (ovens, fryers, griddles, ranges, charbroilers, etc.)
• Experience diagnosing and repairing refrigeration and cold-side equipment
• Strong knowledge of gas and electric systems in food service equipment
• Experience working in commercial kitchen environments (restaurants, food trucks, institutional kitchens, etc.)
• Ability to read and interpret technical manuals and wiring diagrams
• EPA certification required
• CFESA certification preferred

Education

• Associate Degree or Diploma in HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) from an accredited institution.
• EPA Certification required, * Exude problem-solving skills & technical proficiency - you can effectively and efficiently identify, diagnose, and resolve technical issues & you have in-depth knowledge of refrigeration systems and food service equipment, with a strong understanding of their operation, maintenance, and troubleshooting.
• Seek to understand - you ask great questions and listen empathetically.
• Thrive on collaboration - you make connections naturally and communicate effectively with a variety of audiences.
• Communicate with influence - whether you're speaking with teammates, service partners, or customers, you earn their trust.
• Find the path forward - when addressing an unexpected issue, you identify the root cause and take proactive steps to resolve it.
• Bring a team-first mindset and intrinsic motivation for excellence.
• Take initiative and hold yourself accountable for results.

2.82.8 out of 5 stars Lititz, PA 17543 $62,500 - $70,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

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