IT Specialist-III (Network Operation Center (NOC) Specialist), Grade 26

Montgomery County is seeking a highly motivated individual to join our 24x7 Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies. Customers include Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission, and Housing Opportunities Commission. Duties focus on the overall operation of the County's FiberNet, composed of over 600 miles of optical fiber, 1500 Cisco switches and routers, Aruba 802.11 access points, and all supporting infrastructure. Other network topologies include Passive Optical Network (PON) and Dense Wave Division Multiplexing (DWDM). The NOC Specialist (Information Technology Specialist-III (Download PDF reader)), Grade 26, will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating, and reporting all operational information regarding the enterprise network infrastructure to stakeholders and leadership. The successful applicant will serve as an on-duty and on-call technical resource to resolve complex issues and support staff for network-related issues., The Fibernet NOC operates 24x7 on a three-shift schedule. NOC staff are expected to work any assigned shift. Tomore fully develop relevant experience and technical skills, NOC staff may be expected to work periodically as field technicians. The county will provide all materials and equipment necessary to perform assigned duties. Roles and responsibilities may include:

• Maintain situational awareness, which includes monitoring and analyzing all network-related activity in the enterprise environment - up/down activity, bandwidth patterns, wireless health, hardware environmental sensors, routing, and firewall traffic.
• Using the ticketing system to keep a record of events, troubleshooting efforts, customer requests, and providing hands-on diagnosis
• Providing front-line response to customer communications via email, phone, or Teams. The NOC will serve as the sole point of contact during off-hours and will communicate daily with customers, vendors, IT staff, and carriers.
• Administration of utilized software may include keeping a clean database of network equipment and resources to be monitored, ensuring devices are sending configuration files appropriately, and tracking resource management for inventory and projects.
• Creating network diagrams and documentation as necessary to be used by the NOC or shared with customers and leadership.
• Staging hardware replacements, providing new configurations that match the latest Cisco and security recommendations, and performing software upgrades of Cisco network equipment and power supplies.
• Escalation of complex problems to senior staff and management

Telework: This position may be eligible for limited hybrid telework up to 2 days per week after the initial training period.

Work Schedule: This position may require occasional evening and weekend hours based on program needs.

A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

This position requires the ability to attend meetings or perform work at locations outside the office.

The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave. This position REQUIRES possession of a valid driver's license from applicant's state of residence, and the ability to drive a county vehicle to observe and/or perform work on the Transfer Station grounds or site visits., Describe your level of understanding and troubleshooting ability with Cisco CLI. Please refer to your resume for actual work performed.

• Cisco Network Troubleshooting Experience Describe your previous experience troubleshooting Cisco network environments. Refer to your resume for actual work performed.

• Network-Related Duties Choose the option(s) that best describe your responsibilities in previous network-related positions.

• Network Monitoring Systems List the network monitoring systems you have experience with and briefly describe how you used them.

• Project Support Experience Describe your experience supporting projects and tracking project progress. Refer to your resume for actual work performed.

• Customer Communication Experience Choose the option that best describes your experience communicating with customers in a network support environment.

• Wireless Technologies Experience Describe any experience you have with supporting wireless technologies. Refer to your resume for actual work performed.

• Optical Network Support (PON/DWDM) Describe your experience supporting optical networks such as PON or DWDM. Refer to your resume for actual work performed., Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

Do you have experience in Telecommunications network performance monitoring?, Do you have a Bachelor's degree?, EXPERIENCE: Three (3) years of experience providing customer-facing network support in an enterprise environment primarily using Cisco equipment. Two (2) years of experience with the SolarWinds network monitoring system. One (1) year of experience supporting Adtran DWDM technologies, and one (1) year of experience supporting Tellabs PON technologies. Must be able to perform shift work to support a 24x7 operations schedule and possess reliable transportation to ensure attendance as scheduled.

EDUCATION: Graduated from an accredited college or university with a bachelor's degree in computer science or equivalent work experience.

EQUIVALENCY: An equivalent combination of education and experience may be substituted.

LICENSE: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the employee's state of residence is required for job-related duties.

PHYSICAL ABILITY: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors up to 50 pounds.

PROBATIONARY PERIOD: Individuals appointed to a position in this class will be required to serve a probationary period of twelve (12) months and, if promoted to a position in this class, will be required to serve a probationary period of six (6) months. Performance will be carefully evaluated during the probationary period. Continuation in this class will be contingent upon successful completion of the probationary period.

Pulled from the full job description

• Loan repayment program
• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Paid time off
• Flexible spending account, Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $87,235.00 to $124,224.00, based on the candidate's qualifications and experience.

The mission of the Department of Technology & Enterprise Business Solutions (TEBS) is to use information technology to: * Enable our employees to provide quality services to our citizens and businesses * Deliver information and services to citizens at work, at home, and in the community * Increase the productivity of the government and citizens. TEBS is a fully integrated enterprise in which all Montgomery County Government Departments and Offices have the ability to utilize reliable,accurate, and secure information to perform the government services and functions essential to the citizens of Montgomery County.