Identity and Access Management Analyst

AMERICAN BUSINESS SOLUTIONS
Columbus, United States of America
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 79K

Job location

Columbus, United States of America

Tech stack

Java
Microsoft Active Directory
JIRA
Bash
C Sharp (Programming Language)
Computer Programming
Multi-Factor Authentication
Identity and Access Management
Issue Tracking Systems
Python
Lightweight Directory Access Protocols (LDAP)
Powershell
Azure
Server Administration
Single Sign-On
Software Engineering
User Provisioning Software
Scripting (Bash/Python/Go/Ruby)
Break Fix
ServiceNow

Job description

We are seeking an Identity Engineer with a strong IT background in systems administration, software development, or technical support. The engineer will support enterprise Identity and Access Management (IAM) services for over 110,000 workforce accounts and 8 million citizen accounts, ensuring secure and reliable identity services across mission-critical applications. This role requires hands-on troubleshooting, automation, and collaboration with security and agency teams to improve identity management capabilities., * Provide technical support for IAM services supporting workforce and citizen accounts.

  • Resolve user identity and access issues while meeting service-level agreements.
  • Configure and support SSO, MFA, and PAM solutions.
  • Manage user provisioning, de-provisioning, and access changes.
  • Process bulk user account requests and identity updates.
  • Develop scripts and automation to streamline identity management processes.
  • Partner with security teams to implement IAM initiatives and improve enterprise security.
  • Collaborate with agencies and application owners to resolve mission-critical access issues.
  • Document procedures, troubleshoot complex identity problems, and recommend process improvements.

Requirements

Do you have experience in Ticketing system technical support?, * 2+ years of experience in software administration, application development, or systems support.

  • 2+ years of experience handling user support issues through ticketing systems (ServiceNow, Jira, Remedy, etc.).
  • Experience troubleshooting authentication, access, and user account issues.
  • Strong analytical and problem-solving skills.
  • Experience with scripting or programming (PowerShell, Python, Bash, Java, C#, or similar).
  • Ability to manage a high-volume workload (100+ support tickets per month).

Preferred Qualifications

  • Knowledge of Identity and Access Management (IAM) principles.
  • Experience with:
  • Privileged Access Management (PAM)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • User provisioning and de-provisioning (Joiner/Mover/Leaver lifecycle)
  • Identity governance and access control
  • Experience identifying and implementing automation to improve operational efficiency.
  • Familiarity with Active Directory, Azure AD/Entra ID, LDAP, or similar identity platforms.

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