Help Desk Technician

We are seeking a motivated and detail-oriented Help Desk Technician to serve as the front line of technical support for our clients' Microsoft 365 environments. In this role, you will respond to support tickets, troubleshoot issues, and help set up and maintain secure, CMMC-compliant configurations across the Microsoft 365 and Azure ecosystem. Your work will directly contribute to protecting the U.S. defense industrial base.

This is an excellent opportunity for a technically curious professional who wants to grow their skills in Microsoft 365 security and cyber compliance within a mission-driven organization.

Responsibilities

• Ticket Response & Resolution: Serve as the primary point of contact for incoming support tickets via the Zendesk ticketing system, ensuring courteous, timely, and effective resolution of end-user issues.

• Microsoft 365 Support: Provide hands-on technical support across the full Microsoft 365 & Azure stack, including but not limited to:

• SharePoint & OneDrive - Site administration, permissions, storage, and troubleshooting.

• Microsoft Teams - Configuration, policies, and end-user support.

• Microsoft Entra ID (Azure AD) - User and group management, conditional access policies, and authentication issues.

• Microsoft Intune - Device enrollment, configuration profiles, compliance policies, security baselines, endpoint security - Windows, and MacOS.

• Microsoft Defender Stack - Defender for Office 365, Defender for Endpoint, Defender for Cloud Apps (formerly Cloud App Security).

• Microsoft Sentinel - Assist with set-up, monitoring, alert triage, and incident response within SIEM workflows.

• Security & Compliance Support: Assist with the implementation and maintenance of security configurations that support CMMC Level 2 and NIST 800-171 compliance requirements.

• Incident Management: Prioritize incidents and service requests according to defined processes and SLAs, escalating issues as appropriate.

• User Onboarding & Offboarding: Provision and deprovision user accounts, devices, and access across Microsoft 365 environments.

• Continuous Monitoring: Support continuous monitoring activities, including reviewing security alerts, logs, and compliance dashboards.

• Operational Tasks: Perform operational scans, proactive maintenance, and assist with patch management for Windows Servers as needed.

• Documentation: Create and maintain support documentation, knowledge base articles, and standard operating procedures.

• After-Hours Support: Occasional after-hours or weekend server maintenance may be required (typically once a month).

• Certification: Ability to obtain and maintain these certifications

Do you have experience in Video conferencing systems operation?, Do you have a Associate's degree?, * Experience: Minimum of 2 years of experience in a help desk, IT support, or technical support role.

• Microsoft 365 Knowledge: Demonstrated working knowledge of Microsoft 365 administration, including user and license management, Exchange Online, SharePoint, Teams, and OneDrive.
• Security Fundamentals: Basic understanding of cybersecurity concepts, including access controls, endpoint protection, and identity management.
• Problem-Solving: Sharp problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Communication Skills: Exceptional written and oral communication skills with the ability to explain technical concepts to non-technical audiences.
• Customer Service Orientation: Strong commitment to delivering excellent customer service and building positive client relationships.
• Education: Associate's degree or higher in Computer Science, Information Technology, Cybersecurity, or a related field OR equivalent work experience (3+ years).

Preferred Qualifications

• Experience with one or more components of the Microsoft Defender stack (Defender for Endpoint, Defender for Office 365, Defender for Cloud Apps).
• Experience with Microsoft Entra ID (Azure AD) and Microsoft Intune.
• Familiarity with Microsoft Sentinel
• Familiarity with NIST 800-171 or CMMC compliance frameworks.
• Experience with PowerShell scripting and automation.
• Experience with Active Directory, Group Policy Management, or Windows Server administration.
• Experience with ticketing systems such as Zendesk.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Professional development assistance
• Certification support - Microsoft and CMMC

Why Join TechAxia?

• Mission-Driven Work: Your work will directly contribute to enhancing cybersecurity measures across the U.S. defense industrial base.
• Growth Opportunity: This role is designed as a growth position. We invest in our team- expect ongoing training, professional development, certification support, and mentorship from senior engineers.
• Career Pathway: Opportunity to grow into a Microsoft 365 Cybersecurity Analyst or senior technical role as you build expertise.
• Client-Facing Impact: Work directly with clients in a company that values innovation, trust, and excellence.
• Collaborative Culture: Be part of a supportive, innovative, and mission-driven team that values your contributions.
• Networking: Opportunities to attend industry conferences and networking events.

Pay: $52,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

TechAxia is a defense cybersecurity platform company dedicated to fortifying small to medium sized U.S. defense federal contractors against cyber threats. We specialize in ensuring NIST 800-171/CMMC compliance, and our mission is to strengthen our nation's defense for a safer world by bridging the Defense Industrial Base "CMMC Readiness Gap" with Microsoft 365 solutions.