Regional IT Technician

The Regional IT Technician role is to support and maintain organizational computer systems, desktops, and peripherals at RCA facilities. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This position also performs remote diagnostics and support via phone and is responsible for addressing service tickets in professional and timely manner., * Maintain all end user computing devices including PC's, tablets, scanners, printers and other devices.

• Ensure high availability of end user computing devices through regular maintenance, and proactive service.
• Perform on-site analysis, diagnosis, and resolution of desktop issues in support of end users.
• Provide day to day end user support by phone, in person, and through support tickets.
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to meet required desktop service levels.
• Maintain service excellence as measured through end user satisfaction surveys.
• Reimage devices, apply patches and updates, and manage software upgrades as required.
• Collaborate with technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• If necessary, liaise with third-party support and PC equipment vendors to resolve issues
• Performing routine inspections and upkeep of existing installations.
• Maintain Patient Confidentiality in accordance with HIPPA
• Assist with the technical aspects of onboarding new hires
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Build positive rapport with hospital staff, and leadership.
• Meet prescribed SLA for incidents, service requests and satisfaction scores.
• Identify and report any security or privacy concerns or issues as they arise

Do you have a Bachelor's degree?, * BS degree in Information Technology, Computer Science or equivalent

• 3+ years' working experience in providing help desk support

Competencies:

• Excellent knowledge of PC and desktop hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Working knowledge of help desk software, databases and remote control
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to work independently and appropriately prioritize tasks
• Ability to conduct research into PC and software issues and products as required.
• Team-oriented and skilled in working within a collaborative environment.
• Sitting, standing, or walking for extended periods of time
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Perform related duties consistent with the scope and intent of the position.
• Ability to operate tools, components, and peripheral accessories.
• Proficiency in English
• Excellent communication skills
• Strong Organizational skills
• Strong customer service orientation.

Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Founded in 2015, RCA has treated over 77,000 patients and is on a mission to save one million lives from the disease of addiction. Our treatment centers operate 24/7, providing compassionate, evidence-based care. Many of our team members have walked the path of recovery themselves, bringing a level of understanding and support that makes RCA a uniquely impactful place to work**. Much like our commitment to save a million lives from addiction, RCA is also committed to hiring a diverse workforce. We embrace people from all walks of life, with all different experiences and we find that unique, diverse minds foster creativity and perspective. No matter your background or whether you've been personally affected by addiction, what matters the most as an RCA employee is having a shared passion for helping people who are suffering from addiction.