Distributed Desktop Technician

• As a Desktop Tech, this role will be responsible for the support and imaging of Windows devices.
• It includes working with many different technologies such as Client laptop / desktops, Citrix virtual machines, and Microsoft Endpoint Configuration Manager (MECM), ensuring our systems are secure, up-to-date, and running efficiently.
• Must possess a strong knowledge of tools used for a remote enterprise deployment of the Windows 11 operating system with M365.
• Must have exceptional interpersonal and communication skills.
• The selected consultant will aid in identifying and completing assigned project tasks and providing status updates to meet project milestones in a timely manner and must be able to work in a collaborative team environment.

Responsibilities:

• Assist with our technology refresh project (Hardware refresh project to upgrade our oldest model in our environment):

• Communicate with customers on each step of the process and ensure the ticket is up to date.
• Pull software reports from MECM for upgrades.
• Image new machines, load software, and ship out new devices.

• Ensure that incident tickets are open and updated for all problems and requests.
• Assist with managing corporate assets relating to hardware and software changes.
• Maintains inventory of all desktops related IT equipment.
• Prep equipment for hardware disposals.

• Experience in prior Windows OS upgrades.
• Experience with MECM / software center / client center is preferred.
• Strong communication and documentation abilities.
• Prior level II support is a plus.
• Strong problem-solving skills, critical thinking, analytical skills, and great organization abilities.
• Familiarity with providing remote support to end users.

Pay Rate: $41 / Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

ECLARO's client is a market-leading insurance company, providing property, casualty, and specialty insurance services within the United States. If you're up to the challenge, then take a chance at this rewarding opportunity!