CX Salesforce Solution Architect

Tata Consultancy Services Limited
New York, United States of America
17 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 240K

Job location

New York, United States of America

Tech stack

Artificial Intelligence
Microsoft Dynamics
Oracle Applications
Salesforce
Data Analytics
Integration Frameworks
Machine Learning Operations
ServiceNow

Job description

  • Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
  • Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
  • Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
  • Build trusted advisor relationships and identify opportunities for cross-platform integration.
  • Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,
  • Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
  • Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends

Requirements

Do you have experience in Stakeholder relationship building?, This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage., * Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

  • Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),

  • Experience in working with team based in multiple time zones,

  • Innovation Mindset Qualifications:

  • 13+ years of overall experience with 10+ years' deep expertise in Salesforce ecosystem.

  • Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.

  • Hands-on experience with AI/ML integration and data-driven solutioning.

  • Strong understanding of CRM architecture, governance, and integration frameworks.

  • Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.

  • Excellent communication, stakeholder management, and presentation skills. NICE TO HAVE

  • Certification e.g. Salesforce, ServiceNow etc.

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