IT Help Desk Technician (Managed IT Services)
Role details
Job location
Tech stack
Job description
As a member of our Managed Services team, you'll provide technical support to a variety of business clients, including:
- Troubleshoot Windows desktop and laptop issues
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Create and manage Active Directory and Microsoft Entra ID user accounts
- Resolve printer, networking, VPN, and Wi-Fi issues
- Install and configure new computers and software
- Respond to support requests via phone, email, and remote support tools
- Document work completed in our ticketing system
- Escalate complex issues when appropriate while continuing to learn from senior engineers
- Participate in a rotating after-hours on-call schedule
Every day is different. You'll work with businesses across multiple industries, giving you exposure to a wide range of technologies and environments.
Technologies You'll Work With
- Windows 10 & Windows 11
- Microsoft 365
- Microsoft Entra ID / Azure AD
- Active Directory
- Windows Server
- Hyper-V & VMware
- Fortinet Firewalls
- Ubiquiti Networking
- Remote Support Tools
- Backup & Disaster Recovery Solutions
- Cybersecurity Platforms
Requirements
Do you have a valid Driver's License license?, Do you have experience in Windows?, We're looking for an IT Help Desk Technician who enjoys solving problems, helping people, and continuously learning new technologies. If you're passionate about IT and want to work with Microsoft 365, networking, cybersecurity, servers, and cloud technologies while being part of a supportive team, we'd love to hear from you., * Enjoys helping people and delivering outstanding customer service
- Has excellent troubleshooting and problem-solving skills
- Communicates professionally with clients
- Works well independently and as part of a team
- Stays organized in a fast-paced environment
- Has a strong desire to learn and grow in IT
- Takes ownership of issues from start to finish
Preferred Qualifications
- 1-3+ years of IT Help Desk or MSP experience
- Experience supporting Windows and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with Active Directory
- Valid driver's license and reliable transportation
Bonus Skills
- Microsoft Certifications
- CompTIA A+
- Network+
- Security+
- Experience with ConnectWise, Fortinet, or Ubiquiti
Benefits & conditions
Pulled from the full job description
- Paid training
- Health insurance
- Retirement plan
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance, At Teknabyte, you'll work alongside experienced IT professionals who enjoy mentoring and helping each other succeed. We invest in our employees and encourage continuous learning and career advancement.
What We Offer
- Competitive salary
- Paid Time Off
- Paid Holidays
- Health insurance
- Retirement plan with company match (if applicable)
- Paid training and certification opportunities
- Career advancement opportunities
- Modern office environment
- Company-provided snacks and beverages
- Collaborative team culture
- Exposure to a wide variety of technologies
- No two days are the same
Schedule
- Full-Time
- Monday-Friday
- 8:00 AM-5:00 PM
- Participation in an on-call rotation required
If you're looking for more than just another help desk job-and want to build a long-term career in IT consulting-we'd love to meet you.
Apply today and become part of the Teknabyte Consulting team.
Teknabyte Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance