IT Help Desk Analyst - Atlanta, GA

Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a "can-do" attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity

Everyday Duties

• Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
• Respond to incoming phone calls and email help desk requests using our ticketing system
• Respond to incoming calls and emails regarding information technology problems, using help desk software.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Communicate with third-party support and PC equipment vendors.
• Communicate with vendors on open tickets on behalf of our clients and engineers
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide thorough follow-up on tickets to ensure satisfactory completion

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Previous help desk experience (2+ years required)

• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
• Experience with Mac OS X Configuration and troubleshooting
• Knowledge of Microsoft Active Directory
• Knowledge of computer hardware
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation
• Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree

Preferred Certification Requirements:

• Network +
• Microsoft certifications a plus

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance