IT Support Engineer - II
Role details
Job location
Tech stack
Job description
In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.
Primary Duties:
- Be an integral point for ticket escalation for higher level issues.
- Accepts tickets through HelpMe (BMS) within the the company's SLAs.
- Update tickets on a daily basis and communicate with the clients regarding resolution.
- Assist L1 associates.
- Assist other departments includes IT Help Desk and auditing IT software.
Required Skill Sets and/or Training
- Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)
Preferred Experience
- Working in multiple server environments
- PMP Training and Certification- Online
- Kaseya Training- Internal
- BMS online
- Sophos Technician online
- Datto Backupify and BCDR online
- IT Glue Admin online
- Barracuda Admin online
- Cisco Umbrella online
- Huntress online
Requirements
- Dependable -- more reliable than spontaneous.
- People-oriented -- enjoys interacting with people.
- Detail-oriented -- would rather focus on the details of work than the bigger picture.
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Although we try to be comprehensive in its lists of job duties, all employees must understand that this is a team environment, and all employees must assist and work with other team members to ensure fast, friendly, and professional service to our internal and external customers. This position is primarily dedicated to a single large customer, but you will be utilized in other duties during downtime.
Job Type: Full-time
Benefits & conditions
Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance Full-time Houston, TX 77064, * Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance